The customer service people are trained to say "I'm sorry, I'm sorry" But they cannot actually help you, so please do not expect any real service. How do I know if Finish Line is the right retailer for me? I highly recommend not ordering for them. How can I be sure that my Finish Line purchase is legitimate? In addition to shipping, Finish Line has made some of its products available for in-store pickup. Got a team order to place? I asked to talk to a supervisor and I was told no! Click the Bag icon to view the items in your shopping bag. Dont mean to be rude. If you are checking out using a Winners Circle account, the shipping address you previously used will appear. Even if its little I'm fine with that. Style is an individual pursuit. I now understand that paying the extra $20 for the delivery is a sham, even though it is advertised all over their webpage. Why my Apple orders are still processing $243.18 per transaction! Merchandise eligible for the promotion is limited to select merchandise in the Finish Line store offering the promotion, but such merchandise may still be available for purchase online at. Claim your listing for free to respond to reviews, update your profile and manage your listing. The Ford ordering process explained from start Once I entered my pymt info it flashed back to the same screen as if I had to re-enter my information. Ordered a pair of 6.5 women Van's shoes. If youre encountering difficulties while attempting to check out, this may work as a reset and correct the error. They then reimbursed me but deducted $10. The Finish line Store in Clay Terrace, Carmel is supposed to open at 10am. Can I return an item purchased from Finish Line? The company also provides a return policy for defective or incorrect items. She couldn't tell me what specifically the issue was. WebThe problem could also be that the manufacturer or manufacturers of your order have not provided the shipment tracking information in a timely fashion. Now store won't refund me my money until I drive into one of their stores and return the item they sent to me in error. Orders placed after 8pm local time may not be ready for pickup prior to the store closing that night. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Customers can find the nearest location on the company's website. Sounds unusual. I can see if I was a kid with a bunch of kids, I do understand that stealing happens. Crappy company by far. So they go from state to state and eventually I receive notification they are being returned to Finish Line because they did not give UPS my correct address. The cashier shows it to an apparent caucasian manager w/ tattoos on his arm. I was absolutely disgusted when I looked towards the cash register. If you are serving or have served in any branch of the U.S. Military, you (and your spouse, domestic partner and dependents) may qualify for a 20% discount on in-store purchases in Finish Line stores. Thanks for your unhelpful response, WebWorked on all my i there purchases so I did it again expired so my daughter will have shoes on the second day now order still processing for 2 day . Is Finish Line affiliated with any other companies? There was a girl, Makayla (? Itll pretty much be processing till shipped afaik. Anyways, it took waaayyyy too long to resolve this but I generally feel it's due to the lack of gift policies. He was advised that they do not accept ANY shoes that have been worn. For the smoothest, fastest shopping experience on finishline.com, we recommend using the latest version of any of the following browsers: We want you to find your best fit, whether you're shopping for footwear, clothing or accessories. Sales tax is calculated on the purchase price of the merchandise and may also be calculated on shipping charges depending on whether the state or locality requires the collection of tax on shipping charges. Absolutely! They also gave me a $20 discount for a future purchase (way to keep a customer, finish line!) I asked the cashier if I can get free shoelaces or another pair of shoes. F for They include input & initial check, therapeutic check, preparation, technical check, and supply and education. We sincerely appreciate your patience and correspondence on this matter. Horrible customer service. It just really is sad where this Finish Line has a group of ignorant Black humans working with the public Very disrespectful and inappropriately dressed for the business. Of course I know I have those options. They stop talking and I pay for my shoes. WHY DOES NIKE MAKE ME "WAIT IN LINE" FOR SOME PRODUCTS I told him the nearest was the next town over and I ordered online for a reason. Order Tracking | Lane Bryant Territories we do business in. Horrible customer service. WebIf you do not receive a packing slip, please click on this link to pull up your order history: Order history Questions For additional questions or information regarding the status of Well, this year I decided to give them another try and the same thing happened again. Accessibility Resource Center Skip to main content. The estimated delivery time for your order is based on the number of business days it takes to process and pick your order PLUS the carriers transit time. I asked to try on the other so I can get a feel for them and the balance. Oh well I've seen 3 customers come and go in this time. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Order still Processing S21+ order still processing, no delivery - Samsung Electronics After going to retrieve the 3 pairs of the Nike Air 97 and we tried them on the associate rung up one pair. The salesperson was nice and helpful. To avoid your order being canceled, pick up your item in-store within 7 days after you receive the email notification that your item is ready to be picked up. I ask him "umm where?" I myself have 3 daughters and if I was to ever see them being harassed at work like this, I'd raise HELL. that's a total of $75! I called customer service last week and informed them of my issue. When an order is first placed with Finish Line, we contact your debit or credit card's issuing financial institution to authorize the transaction. Neve shopping here again! Tip for consumers:Unless you have two weeks to wait around for them to slowly slowly get to handling your order, I would suggest you shop elsewhere. If you still can't access the site after 15 minutes has passed, you may request that JD Finish Line investigate the matter by submitting the Reference Number and the IP address to https://docs.google.com/forms/d/e/1FAIpQLSd_lQTOjItdf2jzfNZ1QsMTGY6gpAWA9Eq2BrFiEtBJipcb_g/viewform, Reference: 0.f793517.1682941154.361cd2b8 IP Address: 64.90.40.104. ), so this is new to me and completely weird! Finish Line offers various shipping options, including standard shipping and expedited shipping. we have been trying to upload the KF "Delvqty" data from ECC to IBP we are linking the sales qty from the CUPA table to PA Delvqty KF. Did the idiot manager do me a favor by giving me free shoelaces for a new pair of shoes w/ dirty shoelace? Shipping charges may apply. I could have went into the store locally to make up for their mistake! The company has a good reputation and has received positive reviews from customers. Apple's online order system is real-time and quite accurate. Do not order online I was sent some old dirty shoes that was supposed to be new also the box was torn up, I recently visited finish line in roosevelt field mall and I encounter the most unpleasant dealing with one of the female staff employed in finish line store inside macy's. When I entered the store, it seemed and looked abandoned. They told me no, you're free to return them & exchange or reorder. Also my order charged me for each item I ordered instead of just once. The terms contained herein are subject to change as the taxation of online transactions is continually evolving. You can check the balance of your Finish Line Gift Card by visiting our Gift Card page at finishline.com. For more information, please search for Prohibited Seller Activities and Actions in seller Help. I wont buy from them again. Honestly, I am not sure where all of this Finish Line hate is coming from. Buy Now, Pay Later. Interest Free. In addition to shipping, Finish Line has made some of its products available for in-store pickup. Customers now have the ability to make a purchase online and pick up their order at their local store within a two hour timeframe. Click here for more information on the returns process. Thanks. I figured I typed in some wrong information so I re-entered the cc#, date, and/or cvv, etc.. I still was not able to complete the order. For express checkout, you can sign in to your Winners Circle account. I sent an email to customer service and received a confirmation that I would hear back within a short time, yet I never heard back from them, on two separate occasions. Two days later, I tried placing an order with JD Sports and the SAME thing happened. Prom season is here, and you deserve to look and feel amazing for your big party! Not to mention that their live chat is always unavailable, never respond to e-mail etc. You can use the same address or edit it here. Still all pending, this is rather frustrating! How rude! I call and find out that my order was "lost". 9/20 7.57 I received an e-mail indicating Finish Line has started its after Christmas sale, so I went online, spent almost an hour ordering 5 items, checked out (#*******115), then a few minutes received a notification that my order got canceledagain! To be honest, they ship quickly and the customer service reps are polite, they are just located over seas and sometimes there is language barrier. We get about 1 order every week that takes a bit longer to process but most do resolve within the 24-48 hours stated by etsy. When I walked toward the entrance the initial salesman said "thanks." I responded with what I thought was the spelling, he said "yeah sure." Reviewers complaining about Finish Line most frequently mention customer service, business days, and tracking number problems. Click here for a list of this years Sales Tax Holidays in the U.S. and U.S. Customers should review the company's international shipping policies carefully before placing an order. Products used:None because they kept cancelling my order. It is obvious this idiot manager is telling me im a cheap ### without literally saying it. I spoke to a gentleman who I had problems understanding. We may cancel orders that exceed these limits without prior notice. On this page, you can edit your shipping information and payment and billing information before placing the order. 21 days? Youll receive another email when your item is ready to be picked up in-store. Save time, save money and get shoes that actually fit your kiddo. Give your email address, develop a robust password, or utilize your email account to finish the signup. I placed an online order on December 28th at 3:09 am. Check out our Buy Online, Pick Up In Store Program to see if your local Finish Line store has the item you are looking for. Since I didn't really get a reason I called the customer service number that was provided in the email. I again said to her there was no one in here. Hey, i am seeing so many bad reviews about finishline here. I had to call again and they stated they would expedite my shipping which was a lie. I guess I'll be taking my business elsewhere in future. *update* Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still waiting for more inventory and that's why my order is still saying processing. They didnt even offer a refund and could not tell me if a pair would even become available or if they did when. I like to be honest and I was assured that I will receive my shipment in two days. Free shipping was not going through. Why It's like eating at a restaurant where the food sucks. I'm sorry JD Finish Line was not able to process your order. How do I contact Finish Line's customer support team? I went to track them and they were in Puerto Rico! I have noticed that some penders seems to be taking a few hours to go through. Because I found the deal through slickdeals, I went back to the deal thread and saw that that others were posting the exact issue had happened to them, in various other sizes. I have been shopping for over 10 years with finish line and spend thousands of dollars a month to be treated like some type of high schooler! Purchases generally must be shipped to a state with a Sales Tax Holiday to be eligible for the states Sales Tax Holiday exemption. Manager tells me to go look for it. WebIn my case i payed but the order is still processing. WebPlaced an order 8 days ago check to see where it is and it still says processing. Before reading it - I have not had such a issue and my account has not been suspended neither have I sent them any message complaining (that is until just now! The customer rep never apologized but asked if I want to go ahead and cancel it. I want my money back, but I can't get in contact with these people ever since my first call to inform them of their huge mistake! One agent lied and told me there was no manager available and once I insisted, she put one on the phone. I was up for 3 hours trying to place an order to be advised that the merchandise was out of stock AND the still kept my money telling me the system will release in shortly! My basketball teams will not use any of their products again. They told me the shoe was in stock and charged my credit card.the shoe size was showing in stock online at the time of purchase. The company is a legitimate retailer that has been in business since 1976. The waitress doesn't deserve to be mistreated when food isnt cooked right. Generally, these tax holidays relate to back to school purchases related to Finish Lines business and occur during July and August of each year although the tax holidays may also occur at other times during the year. How do you resolve this? Does Finish Line have physical retail stores? The lady on the phone (whom I could hardly understand) told me that in fact the order had been "misplaced, the shoes were still in fact available, and she would reprocess the order as well as request expedited shipping, although they could not guarantee it would be provided. Read full review of Finish Line and 3 comments. Have been told multiple different things in the 3 weeks I've been dealing with this and absolutely no one can or will refund the 230.$, Products used:Did not receive correct item, sent back wrong item and no one will refund my original purchase price. Your order shipment confirmation email will include a carrier tracking number with a link to a Track Your Order page. When I opened the box I was shocked to see 2 different sneakers. ABSOLUTELY RIDICULOUS. This was never told to us prior to retrieving the shoes from the back that the shoes were at the $160 price. Crappiest customer service ever! I told him his manager and cashier are jerks. When you pick up your item(s) in store, please bring your confirmation email, a photo ID and the form of payment you used to complete the order with you. You can check the balance of your Finish Line Gift Card by visiting our. Once you settle into your home, you face a new timeline of making mortgage payments for the life of the loan. Powered by Discourse, best viewed with JavaScript enabled, https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. My disappointment is that they are not gift-friendly (if you don't live local to a store.) Click here to get notifications about new complaints of Finish Line. We currently accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Afterpay, Klarna and Finish Line gift cards as forms of payment. We're happy to help. I even tried a different credit card. Then a black guy with braids came out, with some fake canned statement about it being the theft policy and I can try on the left then the right separately. My son's grandmother who lives in a different state purchased shoes from finish line for Christmas. I again explained everything to this lady and she gave me the same Im sorry, but the shoes are no longer available but should a pain become available she would personally ship them to me. I told her this was not acceptable that it had been over a month and the company had now messed up twice. So, I called customer service and sat on hold for 53 minutes! This means that there maybe Was it my race that made them believe I could steal? i just purchased from finishline.com and i am so nervous about it being a whole scam or not even receiving my package or anything. If your going to try and buy from this online store, Please be advised that everything is shipped UPS ground. Then cashier says "not even $1?!" As stated in our policies, sellers must list the exact same item, in the same format, as the item represented on the detail page. Missing order of running shoes. I came home and called Finish Line that day and was told that someone would reach out to me about my complaint had just been reported. After placing your order, youll be redirected to an Order Confirmation page which will list your order ID number. It said "Ray". What I don't understand is if you don't have the inventory to cover an order, why is your website allowing people to purchase these things? WebPolicies. Finish Line WebOrder confirmation emails not received within an hour. Find the nearest store by using our online Store Locator. i'm reading all these reviews and realize mine wasn't at all an isolated incident and they still don't have it together. I then check my acct to find that 2 separate holds for over $200 each have been placed on my card. First, they send me the wrong shoes, so I spent about 100 dollars for a gift that my boyfriend still hasn't received. Products used:None - the company claims they were no longer available. They were busy talking to other customers with the same issue! Fast forward today right after Christmas. Edited by: admediauk on Jun 3, 2014 7:43 PM. You can determine if Finish Line is the right retailer for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other athletic retailers. WebIf you already know your tracking number, you can follow the shipping carrier's link below to track your order. If theft is that bad, get a security guard or make the manager come from the back and see what is going on. I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. 8. In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. I said that she could hold my cell phone, driver's license or whatever. You can complete your purchase on finishline.com in 5 simple steps. If you already have a Winners Circle account, sign in by entering your email address and password. Well, I was told every day for 5 days to wait 24 hours for an update on the label. I have placed an order online in July 2022 (#*******247) and received an order cancellation notice. Extremely misleading and dishonest business behavior. WebAnd since we process orders on a first-come-first-serve basis, you may get a "Youre in line" or "Waiting for your turn" message when shopping. I had to ask for a manager who agreed to call a store and have them ship me the correct color once I shipped the return using a label he would send me. so take your wise comment --and stick it where the sun dont shine-- . Too many sales is a different problem to too few sales though one that I at least prefer to try solving. They are also linked with JD Sports. I understand when things go out of stock, but why would you let me purchase it and expect it to come and nothing comes? My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I got from trading in my XS Max to Apple). The list of Sales Tax Holiday dates may change or vary. After trying on the first shoe, I instantly loved it. So if I didn't call I wouldn't receive my package? At the attempt I was told my card issuer wouldn't authorize the transaction. I am really disappointed with this company and feel like they scam you to order. If the gift card you applied covers the orders Total amount, you will not need to enter your credit card information and you can proceed to the next step in the checkout process. All your orders? WebMy guess is that Walmart is backed up by a week. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The other girl was at the counter on the computer. Because we ship items from our warehouse as well as our stores, orders may be completed in multiple shipments.
