I had an eye exam with the Opthamologist in the "Visionworks" eyeglass store located in **************. Shipping and handling charges are not refundable. It is now 10 weeks later and I still have not received my eyeglasses. I was told the lab LOST my glasses! If defective, they will be serviced (repaired or replaced) by a manufacturer's authorized service technician. I would rate their business as a -1 star if I can. Include your Name, Invoice #, and email address. Per Visionworks, if your glasses aren't perfect, they will fix them. We returned both pairs of glasses to vision work on 7th March. Additionally the requested refund is being processed. But, in the past 5 years, 3 sets of glasses for both my wife and I, the quality of the glasses has been bad. Return shipping cost (the cost to send an item back to our store) is similar to the cost of driving to any store for returning an item, which is not reimbursable. A Rundown of the Visionworks Return Policy - DoNotPay Teleview appointment? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please also share your experience in the comments section so that other customers can benefit. Refunds A restocking fee of 20% will apply to the value of all merchandise returned for a refund. And don't try calling because Noone answers. I should have done the same and took my business elsewhere the first person at register and the new girl were doing the best they could do but the so called manager child was extremely rude to them as well in front of customers which made it even more ackward. There's no standard satisfaction guarantee, but you can get lenses replaced if there's an issue . I am furious. Boxed items can be opened, but all packaging must be included. After the exams they told me I had to pay 105 dollars for the pictures they took because theyre not covered by insurance, which they did not tell us before they did them because we would have declined them. 160 reviews for Visionworks, 1.9 stars: 'This is the last time myself or anyone in my family will ever go there again. Said he was the manager. It should have been way more than that just for the inconvenience. Save products you love, products you own and much more! Visionworks Return Policy (Online, In-store, No Receipt + Refund) Sit back and relax while we do the work. When finally someone did answer I had been transferred to the call center instead of the store at the town mall I was trying to reach. Visionworks wants you to love the way you look in your new glasses, and if you dont the process to get them exchanged is fast and simple. or email me? Find Out HERE! Can you return them? This is when he informed me that I wouldn't be able to get new lenses in them that they don't do that I asked to speak to the manager and this 20 kid. Everyone was friendly. You have to fill out a request letter, make a few calls, fire off a few emails. Reset your password. Honestly, I want my money back so I can go somewhere else because I don't trust this man at all. In the seven years since it launched, Warby Parker has become a major player, offering glasses with single-vision lenses for $95, including an anti-reflective coating. If you aren't happy with them, you can get a refund or replace the glasses with a pair of equal or lower value. Visionworks. Understaffed all the time. You will get digital access to reviews and ratings for over 8,500 products and services The are incompetent and unprofessional. Vision works is an American-based company that manages 711 optical retail stores in the states of the U.S. and some districts of Columbia. We must be informed of all shipping related claims within 10 calendar days after the date of receipt. Finally was done at 245! Reddit and its partners use cookies and similar technologies to provide you with a better experience. What's included in the 2 for $79.95 deal? Visionworks has stated that their refund time frame is around 30 days. I had three pairs that I wanted to exchange. All returned merchandise must be received in the original factory box with UPC and BAR Codes intact and must include all factory packed accessories (remote controls, chargers, cords, batteries, etc), packaging (foam, plastic, etc) and all instruction booklets, manuals, and paperwork. We also ensure all reviews are published without moderation. Dear BBB,I thank you for apprising us of the complaint submitted by ********************************** After reviewing the details of the complaint, a search was done for the requested frame. I ordered and paid for glasses in January from store 338. Please ship your return via a trackable shipping method and be sure to obtain a copy of your tracking number. If you do not have the return form, we will provide it together with your RA number. VISIONWORKS DOES NOT WARRANT THAT PRODUCT DESCRIPTIONS, PRICING, EDITORIAL COMMENTARY OR ANY OTHER VISIONWORKS CONTENT ON THE SITE, REGARDLESS OF ITS SOURCE, IS ACCURATE, COMPLETE, RELIABLE OR CURRENT. Take the printed label from your printer and attach it to the package. The staff names were Shenita, Mary and Dustin. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Too many eye doctors out there to stay and be treated that badly! My appointment was in December! I have yet to receive my sunglasses as of Dec 30th. DoNotPay can help you return items to numerous companies. Yes, Visionworks has an exchange policy for its clients. Every purchase must be paid in full at the time of sale. Telehealth from rude doctors! I know visionworks has a 100 day return policy. I asked, how can a person have an eye exam over the phone? Free 100 Day Returns Guarantee | Vision Express Take advantage of a 54 year old Female Veteran? Please fill in the requested information on our product return form, and carefully follow the instructions for return. The prescription is clearly wrong, due to a mistake in how your eyes were measured . That star should not be here. Support . That an email would be sent to keep track of order. Unsubscribe at any time. Can you share a success story using visionworks? We'll replace your frames free of charge if they are damaged or broken plus, you'll get great deals on replacement lenses. DAVIS VISIONWORKS - 36 Reviews - 2082 Medford Ave, Medford, New - Yelp America's Best Contacts and Eyeglasses Review - Healthline Returns & Replacements You may return products purchased from HD Vision Works for a replacement or a refund, given that the requirements and procedures referred to in our return policy are fully met and followed. Gain trust and grow your business with customer reviews. Visionworks : r/optometry - Reddit (States, Store Locations, Prices, Types + More), You can return and exchange at any Visionworks store and online. Carrie sales agent super sweet very patient and great customer service and greatttt deals! VISIONWORKS - 43 Reviews - Eyewear & Opticians - 169 Jennifer Rd, Annapolis, MD - Phone Number - Yelp Visionworks 43 reviews Claimed $$$$ Eyewear & Opticians, Optometrists Open 9:00 AM - 7:00 PM Hours updated 1 month ago See 8 photos McNelly Optical Chesapeake Eye Surgery Center Bay Hills Eye Care Anne Arundel Family Eye Care Avallone John M MD I called the store with no help and also spoke with management for a full refund. I recently scheduled an appointment online. On Dec 8 I went in to pick up my 3 sets to find only 1 had arrived, with no clue where the other 2 were. When I see that I had received another text from Visionworks saying my last appointment was last year and to make an appointment by clicking a link. Ad-free. The person at the Woodmore location informed me that all Visionworks, order just about the same selection of frames. Can you provide a copy of my prescription? The duration of time it takes to receive a refund varies based on the type of refund.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_12',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The refund will be delivered in the same form as the original payment, with the exception of shipping and handling charges, which are not refundable. I deserved my refund. Most and Least Reliable Refrigerator Brands, Most Reliable Central Air-Conditioning Systems, Unlock to see our ratings and compare products side by side, Care taken to fit frames and lenses correctly. ConsumerAffairs is not a government agency. They have no way of contacting anyone of usefulness or importance when something is wrong with your order and they could care less about fixing it in a timely manner. Get kids glasses that are durable and designed to stand up to the activity of sports. To write an effective return policy for your website, there are a few steps you should follow to outline and prepare your document before you start any writing: Step 1: Choose the formatting for your return policy. The first method you can use to contact Visionworks about a return or exchange is to call the company directly. Please see below. An RA# can be obtained by emailing us at support@hdvisionworks.com or by calling 240-343-7838 Exceptions to apply. The regional manager even went as far as saying the problems i was having with the glasses was due to my age not that they were made wrong EYE DOCTORS ARE AWSOME PURCHASE GLASSES AT YOUR OWN RISK. However, depending on the type of refund youve been issued, the time can vary significantly. Dr. Bassett is great. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Walmart Vision Center: Services, Products, Pros & Cons - Healthline Your glasses must not be broken or damaged to qualify. Heres how to request a refund immediately: DoNotPay will send your refund request automatically after you complete the steps. If you want to return an item purchased over the phone, follow these steps: You must make sure to take the receipt to the store you got the glasses from. Eye exam on 3/27, charged $60 for exam and contact fitting, I was there 2 hours. You can contact Visionworks by phone or visit a store to return or inquire about a product. The quality of visionworks products is terrible! Never going here again, and I will inform others. Disappointed. As a matter of policy, BBB does not endorse any product, service or business.
