Our travel advice pages have all the latest entry requirements for all the destinations we fly to, including which types of Covid-19 tests will be accepted. If you booked with Virgin Holidays, or through another website or travel agent, please contact them directly for your options. Use our new WhatsApp service. Return to refunds Page . Self-testing kits can be ordered online for delivery to your home and provide asafe and convenient testing method. Accessibility | Scotland:https://www.gov.scot/publications/coronavirus-covid-19-international-travel-quarantine, Northern Ireland:https://www.nidirect.gov.uk/articles/coronavirus-covid-19-international-travel-advice, Wales:https://gov.wales/arriving-wales-overseas. (c) Refunds will only be made if we or our Authorised Agent issued the Ticket and authorised your refund. Virgin Atlantic Narrows Loss, Sees Return to Profit Next Year If were unable to rebook you, you may be able to claim a refund which will be credited to the original form of payment. It remains a dynamic time for International travel, and we continue to review our holiday schedules regularly and monitor the Covid-19 situation closely. Your Travel Voucher cannot be used towards a Virgin Holidays bookings. Yes, if eligible under the US Visa Waiver Program, youll still need toapply and obtain an ESTA (Electronic System for Travel Authorization) for travel, in addition to any Covid-19 requirements. If your flight was cancelled, contact your travel agent or travel provider or tour operator to rebook on the next available flight. Nothing. Fare difference applies. Virgin Atlantic could face enforcement action over refund delays Refunds do not apply as per the original fare rules. Fare difference is waived if all travel is completed by 31 May 21. Any corrections made outside of the policy will be subject to ADM as part of the audit process. Opening hours: 09.00 - 12.00, Monday to Thursday. Unless customers areaffected by events beyond control (see below), Definition of events beyond your control, Positive COVID-19 tests and instructed to self-isolate by the NHS or local health authorities, Unable to board return flight due to requiring to quarantine at destination, Governmental restrictions and requirements (travel ban and/or cancellation of a travel visa). If you've yet to hear from Virgin Atlantic, you can contact the airline online or via its disrupted flights contact number on 0344 209 8711. Last year was horrible for all of the airlines, but Virgin Atlantic had a particularly torrid time. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF If you are requesting a refund because you are dissatisfied with a change that Virgin Atlantic has made to your flight, please note that if your flight is still scheduled to operate under the same flight number and your change is less than 3 hours, your refund will be calculated as per the fare rules. Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking. We've launched our new web messaging service. Book a flight - Virgin Atlantic Privacy policy | If you made your booking on or after 24th June 2022, you are not eligible to request a travel voucher, in line with changes to our latest Commercial Policy. To speak to us about your options, pleasecontact us. Terms and conditions | No change fee will be charged however additional collection must be calculated at TSP, Where a change to outbound date occurs, return date may be changed to protect the original length of the trip within the permitted travel period, For bookings made on/before 11 Mar 20, refunds are allowed if customer is unable to travel due to an event beyond their control e.g. If youd prefer a refund, we understand. From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. West Sussex Were here to help. Re-book on a Virgin Atlantic flight to/from another destination. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. I got my money back same day as plane was cancelled from the Bank in early May, I eventually received an Email a month later in June from Virgin Atlantic stating it would be another 60 days but money was already in my Bank using . We're always on hand to help - Whenever and however you need us. Create a new PNR. Subject to availability. Change fees and fare difference charges are waived, No refund if customer accepts rebooking option or Open Ticket, see Open Tickets' below, For customers impacted by a VS flight cancellation, where VS/VS* is not available as a reprotection option, please refer to our other airline class mapping, For all other additional standard schedule changes including time changes under three hours, please refer to our schedule change policy. If you opt for the open ticket, we have some exclusive offers available to make your credit with us go even further. Email: refunds.hq@fly.virgin.com Accessibility | (c)If your Ticket is refundable, you have used part of it, and there is no relevant restriction on your Ticket, we will refund the difference between thefare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid and thefare, any carrier imposed charges and surcharges, taxes, fees and charges relating to the unused portion of your Ticket. The requirement for a pre-departure Covid-19 test, will depend on the country youre flying to and its protocols, which may differ according to vaccination status. You have your 6-digit alphanumeric booking reference starting with A to G (e.g. We'll be in touch with you if your holiday is affected. Cookie statement | Refund policy Refund Policy Virgin Atlantic Global Refund Policy All refund transactions for tickets issued are to be managed via your GDS, including calculating, processing and reporting. Flexible no change fees policy | Virgin Atlantic Project Screen home PCR samples can also be dropped at Test Pods and will arrive at the lab on the same day, at no extra cost. You will find our contact details on our Help Centre. Virgin Atlantic said: "We recognise that at the height of the pandemic, the huge volume of refund requests we received, combined with the constraints on our teams and systems, meant that. An email with the refund status has been successfully sent to johndoe@email.com. Covid-19 testing | Virgin Atlantic help centre *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) may be applicable when changing your booking,with no refund if the new fare is lower. Itmust be completed within the 24 hours before departure. Please include a daytime phone number. Flight delay and cancellation compensation, How to book a new flight if your flight was cancelled, What to do if the next flight availability is limited, Make a claim on your insurance for flights that have been cancelled, How to claim for unused parts of your journey, Understanding the 'Care Package' you're entitled to (Regulation EC 261/2004), Find out about getting financial compensation for delays or cancellations, Who to contact if you have a question after flight disruption, find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). If youd like to rebook instead, were here to support you. If you booked withVirgin Holidays, or through another website or travel agent, please contact them directly for your options. Refund Policy - Virgin Atlantic Alternatively, you can give yourself more time to pay by postponing your holiday to a later date. If you have been notified that your flight has been changed and you would like to discuss alternative options, then you will need to get in touch for some help. If you have opted to receive your Travel Voucher following a cancelled flight, and you dont use the whole value of your Travel Voucher when making a new booking, you are entitled to a cash refund of the residual value. Any additional fare cost will be charged. If youre contacting us from the US outside of these hours, you can log into your booking and use the chat button on the bottom right of the page up until 8pm Pacific Standard Time. Effective immediately (Tuesday 19 April), face masks will be a personal choice for our customers and people travelling in either direction between the UK and the United States. You must provide contact information within 72 hours of departure. Submission and publication of all letters is subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. As ever, you should ensure you have adequate travel insurance for your trip. There's no need to contact us right now. If your flight has been cancelled by us, you can choose an alternative flight under comparable transport conditions, on a date at your convenience, to get you to your final destination. Carry proof of your negative test result with you throughout your journey, as it will be needed at check in and when you arrive in your destination. If the payment details we have for you are not correct or have expired, we'll send you an email with instructions on how to securely provide new payment details. Voucher terms and conditions can be found here. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. Privacy policy | When the customers provide the new name follow the steps below. Virgin Atlantic, which secured a rescue deal to secure its future during the pandemic, said a backlog of refunds was completed in November and apologised. 60 for Economy Travel advice . You'll just need to use your ticket by 31st December 2023. Give me a try! If we cancel your flight you can request a refund. If the new ticket price is higher than the amount of Flying Club points and your Travel Voucher value, the difference must be paid. You will find our contact details on our Help Centre.. Alternatively, please contact your travel agent. Policies Agency sales agreement Covid-19 Flex Policy (tickets issued prior to 24 June 2022) View policy Schedule changes View policy Refund policy View policy ADM policy View policy Booking policy This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. Claim a refund: If we're unable to rebook you, you may be able to claim a refund which will be credited to the original form of payment. We continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for Covid-19 and previous flexible booking policies applicable based on the date of booking, but its also important that customers have adequate travel insurance. Our intention is to be able to process all refunds raised in October within 30 days and, once the whole backlog is cleared, return to 7 and 14 day time frames for Virgin Atlantic and Virgin Holidays respectively. Refunds | Conditions of carriage | Policies - Virgin Atlantic Are you currently away from home? Subject to the terms and conditions of your ticket, a refund can be requested for any additional extras you have paid for related to the flight. If your travel date is on or after 1st January 2023, you will not be eligible to request a travel voucher, in line with our previous Commercial Policies. More information onyour options when a flight is cancelled can be found here. If you dont use the full value of your additional credit, it will be lost and will not be retained as a credit for future use. Please bear in mind that our standard cancellationterms and conditionsapply, and you may only be eligible for a partial refund. Passengers on through tickets involving other carriers must notify us before travel commences. You'll need your booking number so the Virgin Atlantic . Please check and try again. You can even make a booking for someone else using your Travel Voucher. Cookie statement | Change fees and TSP as per rebooking policies above. Register here, If your flight has been cancelled or impacted by changes to our schedule. We delivered on our previous timeframe commitments, except for a very small number of administrative issues, related primarily to outstanding bank details that were required from the customer to process the refund.. Customers are eligible for a refund if their flight was/is still operating during these UK national lockdown periods (inclusive): Customers may also request a refund if a national lockdown was in place at their arrival destination, Original Booked Date - Bookings made up to and including 11th March 2020. If you booked through a travel agent or another third party please contact them directly. visa, if applicable. Find out which type of Covid-19 test you need. All re-routings involving other carriers must be notified and authorised by Virgin Atlantic before you travel. Virgin Atlantic help centre Travel advice USA travel advice USA travel advice. We feel we have been patient, accepting the situation faced by the airline. You'll just need to use your ticket by 31st December 2023. You cannot combine a Travel Voucher with any other voucher issued by our Customer Care team. Virgin Holidays Refunds for Covid-19: How Much Paid? When Are They ***For one-way trips, apply 50% of the respective amounts. 1 However, requirements differ by country, so weve created a checklist to help you find everything youll need, should you need a test. There may be other charges to pay under our standardVirgin Holidays terms and conditionsor on theconditions of carriage for Virgin Atlantic. With Virgin Atlantic, you'll need to use the SMS service on +44 (0)7481 339184. If you are requesting a refund because you are dissatisfied with a change that Virgin Atlantic has made to your flight, please note that if your flight is still scheduled to operate under the same flight number and your change is less than 3 hours, your refund will be calculated as per the fare rules. If you need flexibility, make sure you pick a Ticket type which suits your needs. Virgin Atlantic - COVID-19 - anyone managed to get a refund? Register for your appointment with Collinson. Cookie statement | . Do bear in mind that any new travel arrangements are subject to availability, and there may be a difference to pay if you change your dates or cabin, and the new ticket price is higher. Read more to find out your rights about cancelled and delayed flights (According to Regulation EC261/2004). Your booking may also need to be re-fared to reflect the new itinerary please see Article 7.2 for more information. ExpressTestofferRapid Antigen tests with results in 30 mins. The value of your Travel Voucher will be the equivalent to your cancelled booking, and this also includes flights purchased with Flying Club points. Limited exceptionsto the COVID-19 vaccination requirement apply: There are a very limited set of circumstances where a non-vaccinated adult foreign national can enter the US. 4th Jan 19th July2021(this date is subject to change). Cancellations and refunds. Accessibility | Update the SI field with the following information: Please reissue tickets to include endorsement: Tickets must be re-issued on / before revised travel date, For bookings made on/before 11 Mar 20, refunds are allowed if customer is unable to travel due to an event beyond their control e.g. View contact numbers of our other worldwide contact centres. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF *Please note thatfare difference charges (the additional cost of airfare, taxes, and airline fees, on your reissued airline ticket) arewaived if new travel is completed by 31 May 2021. It was the only airline threatened with action by the regulator, which reviewed. Well continue to help our customers book with confidence, with the ability to change plans if a customer tests positive for COVID-19 and previous flexible booking policies applicable based on the date of booking see below for earlier policies. If you still want . As travel restrictions continue to ease for many countries we fly to, health and safety remains our number one priority and we continuously review all our Covid-19 health measures. If your original booking was made prior to 24 June 2022, our flexible booking policy will apply and admin fees will be waived. If you need to make a change to your booking, please visit our rebooking bot and web messaging service. If your final destination is outside the UK, please check what COVID-19 entry requirements apply, as many countries still have measures in place: https://virg.in/ZAdL. We are not responsible for any third party fees. If your customer have opted to receive an Open Ticketfollowing a cancelled flight, and they dont use the whole value of theOpen Ticket when making a new booking, they are entitled to a cash refund of the residual value. Subject to seats being available in the same cabin and departure dates are within the permitted rebooking period, however any additional travel cost will be the responsibility of the customer. With restrictions easing and travel becoming easier once again, for all new bookings from 24 June 2022 onwards, the terms to change your booking will depend on your type of ticket. If you are travelling imminently or think rebooking or rerouting is not suitable for you, our team can also discuss other options with you. Changes vs Flexibility Policy issued on 15 Feb 2022, - Policy updated to cover bookings up to 23 June 2022, This policy is to allow customers more flexibility in addition to original fares rules, Cancellations, refunds and downgrades are subject to the original fare rules, unless permitted by this policy whichever is the most flexible.All travel must include all outbound AND inbound travel dates, Total Selling Price (TSP) - Includes all fare, YQ, taxes and surcharges when re-calculation is require, This policy applies to all VS/VS* bookings, including unticketed, regardless of ticket type and includes fares that are usually non-changeable, Where fare difference is charged, it should be calculated including all taxes/charges (Total Selling Price). 1. Everything you need to know about travelling with the family or children flying alone, Planning a group trip? Did you book directly with us on the phone or online? For direct bookings made via the Virgin Atlantic website or contact centre only; call our flight disruption line on: +44 (0) 344 209 8711 in the UK, or 1-800-862-8621 in the USA. We encourage everyone to be respectful of fellow passengers mask preferences. Name changes can only be applied on tickets that have not yet been used for travel, this does not extend to part travelled tickets. Refunds permitted should one of the following apply: 2. Customers travelling on a direct VS/VS* service may re-route to the same destination via a VS/VS* connection, or if travelling via a VS/VS* may rebook on direct service, subject to seats being available in the same cabin, and departure dates being within the permitted rebooking period. Find out what you can and can't take with you on your flight. You can make a booking on behalf of someone else using your Travel Voucher. For travel from 01 Jun 21, fare difference applies with no refund if new fare is lower. If your flight has been cancelled or impacted - Virgin Atlantic Where a flight is cancelled, well be in touch with you and always try and book you on to the next available flight(s) so you can complete your journey. A booking for a third party using your Travel Voucher must be made at least seven days before departure andonly one name change can be actioned per ticket at any time. (iii)has proved to us that he/she is entitled to the refund. Nothing. Customers wishing to travel from/to an alternative destination on a VS/VS* service may be subject to TSP but will not be charged any change fee provided new travel dates are within the permitted travel period. We will not deduct an administration fee to make this refund. Terms and conditions | Depending on your destination, you'll likely need to have a negative test result before you can fly. For holidays departing from 1st April onwards, please settle your balance 12 weeks before you are due to travel. Customers impacted by anevent beyond their control,for bookings made on or before 11thof March 2020. If the new TSP is greater than the Open Ticket value, the difference in TSP must be paid. Presumably if they go under I won't get anything and I just think that's wrong. national lockdowns (see Refunds sectionfor details), This policy applies to all VS/VS* bookings,including unticketed, regardless of ticket type and includes fares that are usually non-changeable, Fare difference applies with no refund if new fare is lower. Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. Check the devolved nations of Scotland, Northern Ireland and Wales for their entry rules, which largely mirror the entry rules for England. Re-book onto another flight Refund policy . Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. Applicable to customers whose flights have been impacted by: - A change that causes a misconnection on a through ticket, Rebook using the same booking class, in the same cabin, with the same origin and destination. Persons whose entry would be in the national interest, as determined by the Secretary of State, Secretary of Transportation, or Secretary of Homeland Security (or their designees). if your new fare is 100 more than your original Economy ticket, we will waive 60 and youll just pay the 40 difference. Should your customers be unsure of their new travel dates they can rebook up to and including 31Dec 2023. Project Screen offer all PCR and Lateral Flow Antigen Home Tests, includingObserved PCR Testsvia a Telehealth consultation at home or at one of their Test Pods in 25+ UK locations. Search for a Virgin Atlantic flight round-trip, multi-city or more. All rights reserved. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Prices from 17with up to 20% off for Virgin Atlantic customers. Subject to the availability of seats in the cabin originally purchased, at no additional cost. All of our attempts to contact the company have met with no response. Together, all of these measures ensure the aircraft environment is a very safe place to be. We welcome letters but cannot answer individually. You can visit Rebook Me form,where you will find details on how to access our rebooking bot and web messaging service. You will find our contact details on our Help Centre. named Virgin Atlantic and Ryanair as the worst two airlines for processing refunds. This means that any amount paid for using the Travel Voucher will be issued as a new Travel Voucher. Book flights with Virgin Atlantic 350 for Upper, For travel from 01 Jan 2023and completed by 31 Dec 23: (b) If your Ticket is refundable and you have not used any of it, you can ask for a refund ofthe fare, any carrier imposed charges and surcharges, taxes, fees and charges you have paid. Please contact your tour operator before you cancel your booking. Terms and conditions | 3) Can't wait for your cash back? Bookings made by credit card or debit card no longer incur a fee. Claim a refund for your seats/upgrades/excess baggage. Fleming Way Only one Travel Voucher can be used per passenger. This method is often calledan Antibody testbecause it looks forantibodies in your blood from a vaccine or having previously fought off the Covid-19 infection. Canadian tariffs. The ability to make unlimited date changes without admin fees applies to Virgin Atlantic bookings made between 3rdMarch 2021 and 23rd June 2022. Passengers on package holidays must refer to their tour operators who may not operate the same policy. All flights booked using your Travel Voucher must conclude by 31st December 2023. Depart and Return Calendar Use enter to open, escape to close the calendar, page down for next month and page up for previous month, Depart date not selected Return date not selected Depart Return All flights booked using your customers Open Ticket must completed by 31 Dec 2023. (a) If you have bought a non-refundable Ticket, you should take out travel insurance in case you need to cancel.
