Enable Case Comment notification to notify contacts when a case comment has been modified or added to a case. How shoud a consultant correct this problem? B. ANSWER What should a consultant recommend to address this problem? D. Data mapping, Universal Containers plans to migrate data into SFDC from a legacy system. Multiple Monitors Components 1.Self-service Portal What is the recommended method to ensure upselling only occurs when customers are likely to be receptive to the offer? However, customers that have been upsold new products are two times more likely to remain a customer. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle. D. Review existing cases for an account. The Service Manager at Universal Containers wants to improve the adoption of public Knowledge Articles and has decided to review published articles that have NOT been updated in the last 90 days, Which reporting solution should be recommended? D. Total cases created, B. 1.Self-service Portal B. Validation rules on case process field D. Mass Transfer Records, change sets, and Force.com migration tool, B. Force.com migration tool, Force.com IDE, and change sets, Which method can be used to route social media inquiries with Salesforce using Salesforce for Twitter and Facebook? answers Returns a link that returns a post with the same reference, How is the hash mark (e.g., #salesforce) used in chatter? B. solutions should a Consultant recommend to correct this Build a Summary report on Products and Activities. B. 2.Create a Workflow Rule Email Alert on Case Comments. E. Chatter Answers. Du kan ha ls hud rundt mageomrdet forrsaket av graviditet eller raskt vekttap. E. Macros, A. What solution should a consultant recommend to meet this requirement? In which two locations can the System Administrator implement customer-facing email templates with respect to Cases? Which solution will create and route the field service dispatch record when the case is saved? Choose 2 answers. D. Knowledge Base Agents do not want to maintain separate login sessions for Salesforce and With the appropriate Profile permissions enabled, what change will users see? Choose 3 answers A . Average queue time per agent C. Utility Bar A. C. Approval Processes Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content. Run and view Salesforce reports. First Call Resolution Set up analytical snapshots to capture key case information and create historical trending reports. Salesforce Administrator Practice Test 111120(ONLY Number of leads created 3.Support Reps' Send Email options sjekke kirurgen n kan spare deg for mye sorg senere. Change the org-wide default for cases and contacts internal access to private. Data Normalization Which three metrics should the contact center manager analyze? Mass Transfer Records, change sets, and Visual Studio Code Which approach should a Users, accounts, contacts, cases C. Add Live Agent to public-facing sites B. This notifies contacts when a case comment has been modified or added to a case. Universal Containers wants to deploy the Service Cloud to its contact centers located across North America, Europe, and Asia. Minimum password length. Agents at Universal Containers are required to update the case status to Waiting for Customer after they send an email to the case contact. Lighting App using the App Manager? B. ANSWER C. Offer supports through Facebook and twitter. Sjekk online vurderinger. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. Reliable ADM-261 Service Cloud Administration Exam Dumps 3.The System Administrator enables Case Comment Notification to Contacts. Choose 2 answers Universal Containers is migrating from Classic Knowledge to Lightning Knowledge using the Lightning B. Flere detaljer p Fornebuklinikken, Norges frste ekspertisesenter for kosmetisk kirurgi. 3.Case Feed Layout Actions Service Console case creation configuration. Du kan ha ls hud rundt mageomrdet forrsaket av graviditet eller raskt vekttap. improving KPIs, CK wants to know where to focus its efforts next. C. Field Service Lightning The manager wants to compare the amount of time that cases have spent within each WebUniversal Containers wants to measure the efficiency of its contact center. Which factor should a Consultant consider as part of the migration strategy? B. On-demand email to case with sites Use an escalation rule to move cases into the product manager queue Implement Service Cloud console to support agents Free Salesforce Service-Cloud-Consultant Practice exam Create a report using the Case Age report type. B. Chatter feeds Universal Containers has an upcoming maintenance window where read-only access will be available. A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases such as, password resets and order inquiries. Enable templates for written responses. D. Switch from case feed to standard detail pages using a console component. Create a report that display the # of articles searched during the past 2 months D. Better reporting, Which of the following measures customer portal adoption/effectiveness among CUSTOMERS C. Post report information on Chatter. How should the consultant recommend the report be created? D. Visualforce page APEX SOAP async callout, Universal Containers wants to deploy Live Agent as a new support channel, and wants its Support Agents to be able to respond to chats quickly. One of the initiatives is to deflect customer's interaction with a support agent while still providing relevant answers to the customer. The Support Manager has created predefined case teams for each product and trained Support Agents to add the appropriate case What is the recommended method to meet the requirement? Universal Containers USA - Home B. Checking the all-day event checkbox sets the start and end times for 24 hours. B. WebUniversal Containers wants to create a new sales team that focuses exclusively on small to medium business customers. Universal Containers requires that a case status be updated 48 hours after a solution to the case has been emailed to a customer. Create a Custom Report type with activities as the primary object. C. Use escalation rules, A. Create a dashboard to track and manage call volumes by type. C. Customer Community Salesforce Certified Service cloud consultant - Fast2test Which two configuration steps are required before quick actions can be used in Macros? Utilize KCS to manage Knowledge What should the Consultant recommend implementing in the Lightning Service Console? C. Assign users the Service User license on their User record. Customize the My Teams Calls this week standard report. Support Managers are noticing Create a sharing rule to share the contact record with the site member. A Service Manager has just configured Chat at a company site. The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. The VP of Services at Universal Containers wants to reduce call center staffing. Which three metrics should the Manager use to assess the ROI? The specific Quick Action must be added to the Case Feed. D. Salesforce Files, The support manager at universal containers has noticed an increase in average case age, which is negatively impacting customer satisfaction. Billing data is stored in an external system containing over 20 million records. B. B. Time-based Workflow Rules D. Links the Chatter message to Twitter, Universal containers has implemented salesforce service cloud with the goal of reducing the number of escalated case for contact center. 3.Enable Case Comment Notification to Contacts. Create case teams to help groups of people work together to solve cases. A manager has noticed an increase in average case age. 1.Create a Validation Rule based on the Created By field. B. Det er viktig underske alle aspekter av kosmetisk kirurgi fr du planlegger en prosedyre for forbedre helsen din eller forbedre utseendet ditt. manager Hire contact center representatives that specialize in each of the product categories. Choose 2 answers Choose 2 answers, Universal Containers wants to implement Knowledge to assist agents with the resolution of cases. 1.Case Auto-response Rules 3.Case Feed Layout Actions D. Implement Salesforce Knowledge on a portal, B. On a record Highlights Panel A. The Support Manager wants to measure first-call resolution by call center location, agent, and calendar 1.A Default Case Team on each User's record FALSE Which solution will allow the Service Manager to see the articles that need to be reviewed? this best be achieved? A. A. Fast2test doesn't offer Real CompTIA Exam Questions. A. D. Create a report using the Case historical trending report type, A. f kosmetisk kirurgi er en populr lsning;du er ikke den eneste med denne interessen. that need to be worked on. C. Create a custom report for Knowledge Articles that filters the results based on publication status Number of outbound calls per day As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database. WebQuestion 1 Universal Containers is preparing to implement Service Cloud for its global Support team. A. Force.com IDE E. A separate .csv import file is uploaded for each article type, B. Create a new record type. B. B. D. Number of attempts to contact, A. Average Number of days to close cases Support Managers are noticing that many Agents are forgetting to perform this step. should they use? 2.Adding a link to a specified routing address for Email-to-Case Choose 2 answers, Service Console case creation configuration. Selv om valgfrie prosedyrer ikke dekkes, vet du aldri fr du prver. Assignment rules automate support processes. service cloud instance A. needs to give customers access to service level agreements (SLA) via the portal. Which solution should a consultant recommend? Configure IVR routing to bypass Tier 1 for the product line. Assignment rules automate support processes. C. Report that displays # of cases with articles attached during the past 2 months, Universal containers is in the process of setting up a business-to-business (b2b) portal. Both Service Reps can chat with the Customer. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. C. The specific quick action must be added to the case Feed. 3.Implement a Lightning Partner Community with Knowledge C. Create a sharing rule to share the contact record with the site member. The VP of Service at Universal Containers wants to make it easier and faster for support reps to send knowledge articles to the customer. The same team will now be working some of UC's Cases. A. Email to Case A. Update the case assignment rule to add the site member to the predefined case team. Support Managers have confirmed that articles of types FAQ exist in Production. Snakk gjennom alle mulige vinkler for se, hvis du kan f et tilfredsstillende svar. Enable the list to be pinned in the console. Disclaimer: Attachments and .html files must be referenced in a corresponding .zip file There are two correct D. Keyboard Shortcuts. B. A. All certification brands used on the website are owned by the respective brand owners. Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a .zip for import. Number of closed cases A. E. Assign users to a call center, A. Configure call center definition B. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue. The contact center at Universal Containers offers support through phone, email, public website, and a Community. Universal containers would like to implement a solution to hold service reps accountable to customer B. WebFind company research, competitor information, contact details & financial data for UNIVERSAL CONTAINER SERVICES LIMITED of MANCHESTER. Convert any articles containing HTML into plain text before importing because HTML is NOT supported to any article field types. D. Configure Service Contracts. C. Opportunities per channel WebUniversal Containers is implementing a CTI solution for its inbound service and support contact center. Quick Actions must be enabled in the org. WebUniversal Container wants to increase the security of their org by requiring stricker user passwords. answers. Which Salesforce feature would be used to meet this requirement? self-service? What is the recommended case deflection solution? D. Post the Files to the Chatter Feed on each Article. Choose three answers a queue when specific case criteria are selected by an agent working the case. Support agents frequently fail to capture the necessary information, leading to an inconsistent customer experience. Leverage Live Agent for web-based chat Visual Studio Code and change sets Classic Knowledge B. Java Language Specific Toolkit Streamline the agent interface. Auto-response rules let you automatically send email responses to lead or case submissions based on the record attributes. 2.Define the Default Case Owner in Support Settings. All trademarks are the property of their respective owners and we don't provide actual questions from any vendor. A. 4.Adding a link for Auto-Response Rules for Solutions D. A third -party mobile application platform, A. Customer portalPartner portal C. Developers can integrate with any telephony platform available with little to no need for customization. The product development team needs to be alerted on high-priority cases for specific products. The agents are having problems resolving issues and have been escalating to Tier 2 for support. Du br vurdere flgende nr du vurderer en mageplastikk. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. Which approach should a consultant implement? A . Define Case Auto-Response Rules. B . Establish Case Assignment Rules. C . Choose 2 answers This is negatively impacting customer satisfaction. Universal Containers support management team has noticed an increase in wait times over the last several months when customers call in for support. What can universal containers do to reduce costs and immediately improve contact center agent The company this? Which two options should the administrator use to help the support team? Standard Email-to-Case with assignment rules, Lightning Email with web routing prioritization, Standard Web-to-Case with assignment rules, Copyright 2014-2023 Certensure. D. To automate business processes for agents who troubleshoot customer support issues via phone. computers and mobile devices. 2.Adding a link to a specified routing address for Email-to-Case the billing system. A. Web-to-Case Partner communities and knowledge articles can't submit cases to support. Microsoft, Azure, Windows, Windows Vista, and the Windows logo are registered trademarks of Microsoft Corporation. Salesforce ADM-201 New Questions - April updated ADM-201 D. Sites, UC must provide contact center agents with access to a customer's payment history if the call concerns a billing problem. Create a report using the Case snapshot report type, C. Create a report using the Case historical trending report type, D. Create a report using the Case age report type, B. B. In which order should the data be migrated? WebUniversal Containers runs a support operation with multiple call centers. C. Use auto-response rules to send an email to the customer Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information. A. Auto-response rules let you automatically send email responses for case submissions based on the record's attributes. Fast2test doesn't offer Real Certiport Exam Questions. A. Verify that users are assigned the Chat feature license. Set up a sharing set to grant access based on the community members contact record. A. Universal Containers wants to measure the efficiency of its contact center . C. Service contracts Access to custom objects Vurderer Du Kosmetisk Kirurgi? Agents can use telephony on a wide range of browsers and operating systems while only developing once. Leverage Live Agent for web-based chat 3.Create a Workflow Rule that checks for a blank Owner field. Currently, the company handles only existing customers with support Number of cases D. Create an auto-response rule to send the article to the customer. A. can a Consultant migrate the file attachments? C. Indicates the name of a group in which to place the Chatter message C. Add the Knowledge Component to the Service Console. After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Question 2 What metric should a contact center manager use to analyze For which purpose should a contact center use visual workflow? C. Measure & reward agents based on the # of new articles submitted for approval, What is the capability of case feed? Which measure can satisfy this requirement? service representatives are complaining that their lightning service console is too crowded Making it difficult to find tab and features required. Which two advantages does Salesforce provide with the OpenCTI framework? B. Embedded Chat Service How should a consultant deploy this permission set to prod? Knowledge Migration Tool and noticed that none of the Article file attachments were migrated. B. B. D. Measure & reward agents based on the # of new articles approved for publication, B. Returns a link that returns a post with the same reference C. # of cases via email C. Create a custom report for Knowledge Articles that filters the results based on publication status A. C. Deletes posts, A. Choose 2 answers Ties the Chatter message to a topic What Create a report using the Case Age report type. ANSWER D. Self Service Portal, When migrating data from an older system to a new one, what steps should be taken? C. Public Knowledge, Which two areas can an Administrator make Open CTI features available to users when building a E. Number of sales queues, B. Universal Containers (UC) wants to automate the process of case creation. WebUniversal Containers is launching a full line of new products and Service Cloud should support the following requirements: Agents need to collaborate with other teams. Offering Free access to Certified Service Cloud Create a macro to send an email with the article to the customer. Les Denne Artikkelen Frst! D. On the Highlights Panel of a Primary tab, A. Create a list view report that includes fields for call center location, agent, calendar month, and first-call resolution. Both Service Reps can chat with the customer, The chat transcripts and case are transferred, The Customer doesn't know they were transferred, Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in for support. C. Each article must be associated to an article type Uansett hvorfor du gjr det, kan det vre en lsning p et problem du har hatt! D. Case Assignment Rules, An Inside Sales Contact Center Manager would like to assess the ROI of the Contact Center. choose 2 options Universal Containers wants internal support requests to be directed to any of the IT representatives. Average number of days to close cases E . https://developer.salesforce.com/files/ti/thi/THI-000393/administratorpracticetest.html. Fast2test material do not contain actual Business Architecture Guild Exam Questions or materials. B. Update case data for a customer. Prepare a single .csv file that can be used to migrate all article types at once and include with a. properties file in a.zip for import, After migration from Knowledge to Lightning Knowledge , Authors are unable to cretae FAQ article type , but can succefull create Install Notes article.
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