The entire store team benefits from your commitment to providing the best care for customers. message, please email The need for more technical talent is a trend that is being driven by the increasing complexity of technology. At Apple, the learning never ends, and team members continually support each other. Technical Support Specialist Job Description [Updated for 2023] - Indeed By helping Apple maintain strong relationships with customers, you are instrumental to our success. Apple is an equal opportunity employer that is committed to inclusion and diversity. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. Proven experience in sales and technology solutions, as well as in developing customer loyalty. Required setup of server and network. Here are three trends influencing how Apple specialists work. See if you qualify! Some employers may prefer candidates who have completed some college courses. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. We know that everyones life experiences are different. As she navigates each college semester, Serene is intent on growing her experience at Apple. Learn about work at Apple We aren't merely creating products. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Apple Specialist Job Description: Salary, Duties, & More Use your creativity or technical skills to help others bring their interests to life. You might help one customer sync music with video, show another how to retouch their photos, or even teach a child to code. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. The annual salary for technical specialists ranges from $73,000 to $106,000 per year. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. para nos informar sobre o problema. This includes knowing the features of the product, how it works and how it can benefit the customer. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. You have excellent time management skills and can make decisions quickly. scusiamo se questo pu causarti degli inconvenienti. Theyre so grateful and that feels really good.. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. Retail Tech Support - Careers at Apple - Apple (CA) Apples most important resource, our soul, is our people. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. We are sorry for the inconvenience. Youre energized by interactions with other people and you thrive in a collaborative, team-centric environment. Copyright 2023 Apple Inc. All rights reserved. Copyright 2023 Apple Inc. All rights reserved. At [CompanyX], we rely on our Apple Specialist to be the expert on all things Apple from hardware to software to accessories. A career as a Apple specialist can be very rewarding. During this time, the specialist will learn about the companys policies and procedures, as well as the products and services they offer. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Learn more (Opens in a new window) . Apple technical specialists can capitalize on this trend by becoming experts in security technologies such as firewalls and antivirus software. Work at Apple Join a team and inspire the work. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. A job as an Apple AtHome Advisor is an opportunity to use your knowledge of Apple products and services to help others. Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Certifications & Licenses: Certifications prove your skills and qualifications to current and potential employers. 30d+. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. The need for more technical skills is a trend that is being driven by the increasing complexity of technology. But you also know how to turn mild customer curiosity into intense interest and ownership. We draw on the differences in who we are, what weve experienced, and how we think. To become an Apple specialist, you need to have a strong technical knowledge of Apple products and software. Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Maintains system functionality by testing computer components. This will allow them to provide valuable expertise to businesses and help them make the most of their technology investments. You have excellent time management skills and can make decisions quickly. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. You also spend time behind the scenes, solving problems and repairing products. message, contactez-nous l'adresse Your teamwork skills can help you collaborate with your team members to complete projects and develop software that meets client needs. This group ensures customers have peace of mind with longer warranty and support eligibility periods, enhanced service experiences, and coverage for accidental damage. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Learn about Apple Store Technical Support roles. You guide and advise the customer, and help set up their new products. If I can fix their problem, its like Im helping them get their world back. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . You may be communicating with other technicians, engineers or managers. The ideal candidate will have excellent customer service skills, as well as in-depth knowledge of Apple products. Apple specialists can capitalize on this trend by becoming experts in Apple products and services. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. Please help us protect Glassdoor by verifying that you're a Many locations have immediate openings for these positions. Specialists often use technical skills to troubleshoot and resolve issues for their clients. They may also be tasked with selling, marketing, and demonstrating the companys products and services. My managers saw something in me, saw that I had the potential to contribute as a leader at some point, so they nurtured that side of me. 88 Apple Specialist jobs available on Indeed.com. They will also learn about the software and hardware they will use on a daily basis. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Reasonable Accommodation and Drug Free Workplace policy, Find available TechnicalSpecialist roles, Learn more about your EEO rights as an applicant. Training & Experience: Apple specialists receive on-the-job training from their new employer after they are hired. This means that those who want to work in the tech industry will need to be well-versed in programming and other technical skills. Product specialists monitor all aspects of a product lifestyle, including their long- and short-term development and marketing. Technical specialists work with network analysts to review, diagnose, and treat technical problems related to computer networking operations and work with software and hardware. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de We will work with applicants to make any reasonable accommodations. Technical Support Job Description Sample | Monster.com You reassure customers when delivering product diagnoses and potential solutions. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. When a customer needs assistance, you quickly assess their situation. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail They may be required to work evenings and weekends, and some positions may require travel. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Copyright 2023 Apple Inc. All rights reserved. Regardless of the situation, your communication skills can help you be an effective technician. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Thanks to her teams help and extra tech training, she got to know our products inside out. Hiring more women into tech positions while also bringing more diversity into our store makes me proud to be a Latinx leader at Apple.. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Those who are interested in management may eventually move into positions such as store manager, district manager, or regional manager. Si continas viendo este mensaje, Technical Support Job Description | Glassdoor Apple technical specialists need to have a wide range of technical skills to be successful in their careers. I get to work in a field Im passionate about technology and help people use Apple products to pursue their own passions. Do you love how it feels to help others? Youre a communicator first and foremost. If you continue to see this You reassure customers when delivering product diagnoses and potential solutions. You always meet, and at times exceed, your established performance goals. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Nous sommes dsols pour la gne occasionne. Specialist: Part-Time Find available Specialist roles Manager Find available Manager roles Part-time roles for full-time lives. By helping Apple maintain strong relationships with customers, you are instrumental to our success. The entire store team benefits from your commitment to providing the best care for customers. As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. Apple Technical Specialist - Part-Time Job in Littleton, CO at Apple Apple technical specialists are in high demand because they have the skills necessary to support and maintain Apple products. Come to us in your pursuit of success. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Read stories of people bringing their personal values to life in Apple Retail. At other times, you refer customers to support team members who get them up and running again. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Copyright 2023 Apple Inc. All rights reserved. Every customer conversation we have or guidance we share in person, online, or by phone, chat, or email is another opportunity for us to enrich their experience. I went to graduate school for physics, so I knew I wanted to work in science and technology. Technical Specialist - Apple Jobs Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. Learn more (Opens in a new window) . The most common job after being a technical specialist is a systems administrator. Nafisah, Apple Store ManagerSanta Monica, U.S. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. You maintain composure and customer focus while troubleshooting and solving issues. Use your people skills and problem-solving talent to ensure that customers get swift resolutions to technical problems of every kind. At Apple, base pay is one part of our total compensation package and is determined within a range. Apple Technical Specialist Job Duties Apple technical specialists have a wide range of responsibilities, which can include: Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes The work environment for an Apple technical specialist is usually in an Apple Store. You will work closely with the Engineering teams to diagnose and solve pipeline, workflow, and other technical issues. Easy 1-Click Apply (APPLE) Apple Technical Specialist - Part-Time job in Littleton, CO. View job description, responsibilities and qualifications. United States Department of Labor. Communication skills: Communication skills are essential in any technical role. Come to us in your pursuit of success. Everyone brings something different to their work, and Tom brought creativity and technical experience. And now, as I focus on both my education and my career, I have new Apple dreams., After a 30-year career in video production, Tom joined the Creative team for his first experience working in retail. To view your favorites, sign in with your Apple ID. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about the E-Verify program (Opens in a new window) . Its about what each member of my team wants to get out of their Apple experience. I can invest in my future by earning my degree and by taking advantage of Apples other financial benefits. Apple Technical Specialist Salary & Outlook, Apple Technical Specialist Job Requirements, Apple Technical Specialist Work Environment, How to Become an Apple Technical Specialist, Apple Technical Specialist Interview Questions and Answers. As devices become more complex, so too does the software that runs them. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. Montgomery Street, San Francisco, CA 94105 (555) 432-1000 resumesample@example.com Professional Summary I am a dynamic, highly motivated professional with over 10 years of experience in customer service and sales, as well as technical support and operations. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. Technical Specialist hourly salaries in the United States at Apple - Indeed They must also have excellent customer service skills. ein Mensch und keine Maschine sind. Looking ahead for Apple. You may be communicating with customers about technical issues or non-technical issues. ein Mensch und keine Maschine sind. Serene wanted to work part-time while in college, and the Apple Store offered her that and more. Please enable Cookies and reload the page. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Along the way, youll be updating your technical know-how and educating team members about technical issues. an. Develop and inspire diverse teams that deliver amazing customer experiences. Many locations have immediate openings for these positions. As mobile devices become more complex, technicians will be needed to repair and maintain them. Help new owners get started and help current owners troubleshoot their mobile devices. That really motivated me. Testing and data processing for tests. Apple Specialist Jobs, Employment | Indeed.com Simple questions like, why do you want this role, tell me about your previous employment ect. Help drive your stores vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision-making. Pro Workflow Video Expert. What does a Product Specialist do? Role & Responsibilities Roles include Creative, Technical Specialist, and Genius. This training is usually part of the onboarding process and may last for a few weeks. You maintain composure and customer focus while troubleshooting and solving issues. scusiamo se questo pu causarti degli inconvenienti. He also considers it a bonus that, while hes teaching others, he picks up new bits of knowledge along the way. Discover even more benefits of doing what you love. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Apple Technical Specialist Interview Questions | Glassdoor We are sorry for the inconvenience. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialised repairs. Find available AppleCare Business Development roles. Apple Specialist Salary & Outlook. When a customer calls for help, you quickly assess their situation. And thats our greatest strength. Wenn What Does an Oracle Functional Consultant Do? Explore some of our roles to see which match yourinterests. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. This person will provide technical support and training to our customers, both in-person and over the phone. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Helping roll out the training program for Apples first wearable, Apple Watch, she found herself thriving in a range of new career experiences within the store, ultimately being promoted into management. Apple is an equal opportunity employer that is committed to inclusion and diversity. US-Expert - Careers at Apple Apple benefits help further the well-being of our employees and their families in meaningful ways. With that foundation, your passion and values will drive you forward. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn about inclusion and diversity at Apple. They also use problem-solving skills to troubleshoot issues with software and hardware. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. AU-Technical Specialist - Jobs at Apple (AU) We also take affirmative action to offer employment and advancement opportunities to all applicants. With that in mind, Carissa is focused on providing career opportunities for more people than ever. I get the benefits of an office community from the relaxing environment of my home. You occasionally assist customers by providing advice or a solution on the spot, utilizing . Learn more (Opens in a new window) . Youll lead through inspiration, using our culture of open, honest feedback to help each team member grow and deliver exceptional customer experiences. Technical Specialist Resume Example - livecareer Whether you work full-time or part-time, each customer conversation you have will make it clear: youre not just supporting technology. Si continas viendo este mensaje, Whether its coaching or customized development plans, youll be supported by your team and leadership as you explore yourpotential. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. Apple specialists work in a variety of settings, including retail stores, corporate offices, and call centers. Get startedand submit your resume. Tom helps people discover the endless possibilities of what they can do with Apple products. Find available Apple Store Support roles Taking time for yourself or your family shouldnt be a challenge. As part of this group, you could work on our industry-leading support website, our support app, customer community forums, or social media. Youre knowledgable about Apple products, and you have an aptitude for helping others. Teamwork skills: Working with a team is a common aspect of a software development career. Read A Technical Specialist job description and meaning. Provide insightful advice and friendly, hands-on technical support. Apple specialists can also receive training through seminars and conferences. As a specialist, you may work with a team of software developers, project managers and other specialists to create a new software product. Last updated: March 23, 2023 Technical Support - Careers at Apple Lamentamos I came in with no tech experience and Im doing great, thanks to the training and my team.. Youll grow your career skills too, because leaders here take an active role in your professional development. . Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. And those who are interested in sales may move into positions such as sales manager, sales trainer, or sales representative. They may also be responsible for providing support to Apple Authorized Service Providers. The process took 3 weeks. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. In this role, I try to be that person for others., Melissa considered herself more of a people person than a tech person, but after joining Apple she had the confidence to learn something new every day. Apple Technical Expert Apple Inc. - City, STATE Worked with management to propose and implement proactive customer service solutions Verified data integrity and accuracy Collaborated with cross-functional teams and diverse colleagues to accomplish team objectives and serve customer needs See which role best matches your experience. Youll also build relationships with the local community and its businesses, creating an atmosphere where all are welcome. om ons te informeren over dit probleem. Computer hardware specialists will be needed to install and maintain computer networks, servers, and other hardware. Si continas recibiendo este mensaje, infrmanos del problema Apple is an equal opportunity employer that is committed to inclusion and diversity. In this role, you wont be expected to repair hardware. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Salary estimated from 68 employees, users, and past and present job advertisements on Indeed in the past 12 months. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. What is a Technical Specialist? - Zippia Apple technical specialists need the following skills in order to be successful: Technical skills: Technical skills are the abilities to use software, applications and tools to complete a task. If you continue to see this Youre skilled at nurturing and evolving relationships, and passionate about Apple products and services. I was looking for stable, part-time work as I learned to balance life and parenthood. Technical Specialists may be required to travel to customer sites. Roles based in Quebec require French language proficiency. What does a Technical Specialist do? Role & Responsibilities In other roles, youll help customers bring their projects to life: You might troubleshoot with one person, show another how to retouch their photos, or even teach a child to code.
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