stonewater complaints email address

Used them three times already. I understand that the wait would have been frustrating. (Attachments: #1 Exhibit, #2 Civil Cover Sheet)(Hommel, William) Access additional case information on PACER. Copyright Stonewater. Find out how we combat fake reviews. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. PDF A guide to making a complaint - stonewater.org Dissatisfaction/complaints policy You can view our dissatisfaction/complaints policy here. Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. We're committed to learning from every complaint we receive and improving things so we dont repeat mistakes. STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. Although it has taken 6 months Tracey has been amazing throughout regular communication and very caring when my son was rushed to hospital with breathing difficulties due to the condition of the flat. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. ~ Matt. The purpose of the Code is to enable landlords to resolve complaints raised by their residents quickly and to use the learning from complaints to make service improvements. MR. Mrs Ruth Soden. Appointments get made and then no one turns up how much longer is this going to go on for!?!? An 80 year lady with a partner with early onset dementia, and you think this is acceptable Stonewater? May 03, 2022 3:24 pm EDT. Yes, Stonewater Inc offers free project estimates. Stonewater Contractors LLC Contact Information. After they evaluated the bathroom, it took 4 days later to get the bid. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. I'm an L&G customer. They have been on the roof for the eleven years I have lived here, and I have never had a problem with mold in the attic until Stonewater installed the roof. 2023 Trustpilot, Inc. All rights reserved. 0000072804 00000 n In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. I called Stonewater and they sent a supervisor out the next day. The only time stonewater will contact you is if you don't pay your rent ironic hey? Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Modern slavery and human trafficking statement, All rights reserved. Im really great full and massive thank you for you both. HW[o7}_%DD BU$!%sld I had really good experience. [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away. Although the government has lifted all Covid restrictions that affect the way we work in your homes, were still committed to keeping our customers and colleagues safe. If you've made a complaint to us and are not happy with the outcome, you can contact the Housing Ombudsman Service after you receive our final response. They charged for 3 wind turbines but installed a ridge vent instead. I must be a worry to have an active leak in her home. They ask me to get a moister meter and check the moister in the attic, which I have done, plus I had my AC company check it also and it is within normal range. Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. In a few weeks a man came by to fix the mold. The bath vents were venting into the attic for over a year. For the past 6/7 years we have had nothing but problems with anti-social behaviour, lack of proper management on communal landscaping which has been apalling, bin stores used by rented flats have been complete dumping tips, recent rat infestation has caused sleepless nights, despite over 5 high priority warnings from rentokil stonewater just ignore and prolong our nightmare, sometimes we cannot get to our house due to wrongly parked vehicles and after 6 years of sending photos etc Stonewater are incapable of resolving a parking scheme after efforts by many staff. I'm dismayed to hear of our lack of response and the distress this is causing your family. This grant supports families to have access to basic household needs and in our family's case, it was general appliances i.e. Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! If your home is under 12 months old, find out about how to report any defects and other useful information here. Hi Amanda,Thank you for this!Glad to hear you had a positive experience going through the process with Samantha. Have recently written recorded delivery letter explaining our problems with photo CD addressed to The CEO Stonewater. Hello Margaret. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. This review was chosen algorithmically as the most valued customer feedback. These agencies . Find out how to make a complaint and how we will deal with your complaint. So far Im very happy with stonewater. Is all ok now the painting has been done? Founded 1989 With Angi since August 2010. I was already a stonewater customer and was living in a flat with a lot of issues with damp and mould. The house is absolutely beautiful in side and out !! ), filed by Jason Coker. Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. Find out how we combat fake reviews. I have constant smell of damp in my house. So, I am back, no real response from Stonewater in relation to my previous review and my mums nightmare living in Dalcross house!! You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. We also ensure all reviews are published without moderation. Love my new flat and cant wait for many happy years to come in it. Viewing I had with Mohammed, he also explain me everything easily and gave me all necessary information. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. My virtual Property inspection with Suzan was really efficient and easy. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. You can access MyHome on the web or via the MyHome app. We aim to respond to all email queries within two working days. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Our ambitious house-building programme aims to build 1,500 new homes per year from 2019 onwards, driven by our vision of everyone having the opportunity to have a place that they can call home. Thank you Tracey. No one had noticed that the bathroom vent ducts were just lying in the attic. startxref 19 reviews. From start to finish, the agent who handled my move has been nothing but helpful. If youre not sure what to do, get in touch with us so we can help. I told him this is not acceptable. The easiest way to report your repair is via MyHome. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. To tell us your thoughts, please complete the following, 2 minute survey. I found some tape left from the singling of my roof in the attic, and I tied them up temporary. Hello Mr Voysey. Hi Kim. Thanks for your lovely feedback! Verification can help ensure real people write reviews about real companies. Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. 7 Jun 2022. Here are 8 tips for writing great reviews. If you need to talk to us about this, or any other issue, please get in touch with us by emailing customers@stonewater.org and we'll be happy to help. 0000001152 00000 n Not only that the service charges have been completely inexplicably increased. Use the links below to access additional information about this case on the US Court's PACER system. Companies can ask for reviews via automatic invitations. In April of this year, I wrote a letter to the President of Stonewater. endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. 0000066584 00000 n He said he would turn this in. Stonewater Limited (202000534) - Housing Ombudsman We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. It goes against our guidelines to offer incentives for reviews. Family owned & operated. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. complaint in our Complaints, Compliments and Comments Policy*. I can see that someone has arranged to come out and have a look at the issues you're describing. 0000079024 00000 n Enter a zip code and get matched to businesses near you. We're sorry that there are a few more issues to sort but we are here to help. Give us a call or click to request a quote today Show more, Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. The bid was all typed up and professional looking but was $1,100 higher than the offer we took. Copyright Stonewater. Thank you for getting in touch. Thanks for sharing :) ~ Matt, Krissy McKay has been instrumental in helping me secure a suitable property for my living situation. She got everything sorted for me within 24 hours and kept up to date with me on what was going on. You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . I'm really sorry that you've had to chase us for the correct email address repeatedly. You can read our current self-assessmenthere. Georgia explained to me everything step by step making sure that everything is put in place. A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. They did say they would fix the rafter, but as of today it has not been done. Copyright Stonewater. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. StoneWater Roofing Reviews, Complaints, Customer Service - Revdex.com We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! Stonewater Roofing | Better Business Bureau Profile 0000092214 00000 n Sam has been very professional and her communication has been brilliant.I would recommend Stonewater and will be telling everyone about my experience with them. Thanks Kirsty. Stonewater Inc accepts the following forms of payment: Check, Financing Available. xref 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . Thanks Sandra! We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. When they removed the wind turbines, they just let the bath vent duct drop down into the attic and left them there. This water leak has been happening since beginning of May! !, and don't listen to us good tenants on most things.SHAME ON YOU STONEWATER !!!!!! Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. He said that they had fixed it anyway. With over 15+ years of experience in the industry, we are here to provide the highest quality of work Kountze has to offer. If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. The Customer Complaint Panel who are they and what do they do? House was handed to me smoothly. Thanks Stonewater, for looking after my mum! FSS is committed to its customers! ComplaintsBoard.com is a leading complaint resolution website on the Internet. We just want them to buy back our share of the house so that we can find a place to call home.this is their motto if you phone and are kept hanging on for sometime 30-40 minutes and then they state that they will respond in X daysand so the problems start again. Stonewater Roofing | Complaints | Better Business Bureau Profile That's great to hear, Amy, I am pleased :) Thanks for the review! It took years to have a dangerous wall sorted out. The dryer is on the other end of my house. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. If you are willing to provide us with more information regarding the circumstances of the situation, we would be happy to review the matter and try to resolve any outstanding issues.Thank you again for your feedback, and we wish you and your family all the best in your new housing arrangements. hbbRc`b``3%E=@ The easiest way to report your repair is via MyHome. No, Stonewater Inc does not offer a senior discount. I used A Stonewater Inc to remodel my bathroom. The flat is lovely and we can't wait to move in. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. For more information, visit our website at www.stonewater.org. ~ Matt. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. 155 26 Went through two people who appeared professional but they seemed to have too much other work that it took a few days to have them look at the bathroom. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). 0000000016 00000 n People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This page is designed to provide you with useful information about our repairs service. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. He only tried to seal it and repaint. I climbed into the attic and discovered that the Stonewater employees has connected the 2-bathroom vent ducts together. Shared owners have had a bad deal at this scheme for many years and do not benefit from any care or attention from Stonewater yet they take service charges and rent without being answerable for terrible management. I notice some mold on a couple of the rafters. This form will not work unless you enable cookies. I am absolutely disgusted by the way stonewater, Ian Williams and bsw heating run thing. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. Stonewater Roofing Business Profile Stonewater Roofing Roofing Contractors Headquarters Multi Location Business Find locations Contact Information 605 S Broadway Ave Tyler, TX 75701-1602. I do not have a broken gate. QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb People are so lovely and really helpful. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. They must have a lot of work to do. Policies - Stonewater Stonewater continue to put the rent up but do not improve services.

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stonewater complaints email address