We completely understand that you may have concerns about the fit and the style of our dresses. - Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. Well email you a notification once we confirmed your returned products and processed the refund. I shopped on-line and in major department stores and found nothing to beat JJ's! Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Leather handbags should be cleaned using a specialized leather detergent with a soft cloth to avoid scratching the material. We do charge a return shipping fee, but with our return label, usually the price would be lower than other shipping companies. We also understand that colors on your computer screen can be a little different to how they appear in person. The pins that come from China btw are stuck at customs. . Once the tailoring process has begun, the materials cannot be reused. Thus, order cancellations may involve a cancellation fee. Once we have approved your request, you will be sent a return form which needs to be included with your return. I sent the link to my daughter and she absolutely fell in love with the perfect dress. For customers from countries without return label service: If you need to return the items, you can take your package to the local post location and send it back to us. The price would vary by country and shipping company. Copy of the receipt must be provided to request reimbursement. Add a Photo Note: Please only provide JPG/PNG/GIF/BMP files.Individual photo size cannot exceed 2MB. Company: TOP BRIDAL PTE. Take your package to the local post office and send it back to us. From ordering try-ons to returns to my final order, everything went easy and smooth. Delivery times are between 3-6 days to all major destinations. If you have an unpaid order and want to use a different payment method, it's easy: Unpaid orders are automatically cancelled after 5 days. Click the button for the specific issue you're having with the game. Don't be afraid to order it! If you received promotional gifts with your order, but need to return your order, you may keep these gifts. Never buying anything from them anymore for sure. Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. We reserve the right to define and limit, refuse, and/or reject returns from you at any time due to but not limited to: Returns in an unacceptable condition (worn, altered, washed, damaged). Select the non-returnable item(s), which you wish to return, write the reason and add photos for your return request. After a returned package has been scanned and confirmed back into our warehouse, our customer service will contact you for the refund methods and details. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We also appreciate your honest feedback about your experience. We reserve the right not to accept the returns without prior approval from our Customer Service. My perfect princess dress for my perfect princess wedding.My bridesmaids (not bridesman of course lol) also all wore JJ'sHouse dresses. The shipping costs depend on the weight of the order, the country of destination and the shipping method, if you put all items in the cart and go to checkout, you will see the shipping costs, which are automatically calculated by the system. Find out how we combat fake reviews. The item must be returned in its original condition (if eligible per the return policy). There are 195 customers that JJsHouse.com, rating them as excellent. Reply from JJ's House A day ago Thank you for your review. The fees you pay for the try-on dresses will not be refunded. Information on size guides, correct at the time of filming (March 2021) as hopefully they're going to update them!!! Items that cannot be returned or exchanged. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package. Click hereand fill out your order number and the email used to place the order (where you have received emails related to your order) to pull up your order page. The return shipping fees will be automatically deducted from your refund amount. Since it is quite uneasy to dance and socialize with a big purse, one should consider using a wristlet when going out to a bar. So sorry to hear that you received a different colour dress. All new orders are subject to current production times and prices. Alternatively, you can retrieve the tracking number on the order details page via this link. 3. 3. It was very easy to order the right true to size dress. When we receive the returned package, the item(s) will be inspected to ensure it is in its original condition and has the issues stated in the return request. - Once your order has been shipped, it can no longer be cancelled. Contact our Customer Service to initiate the return process within 14 days upon receiving your item(s). If your item arrives damaged or defective, please request a return in My Orders or Contact Us directly for assistance with processing your return. - Orders cancelled 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of the product purchase price. Well email a confirmation once the package is scanned back into our warehouse (usually within a few days of delivery). Thank you for your cooperation in advance. If you've already placed an order, your estimated delivery date is in your Order Confirmation email. Order swatches. Bags of different colors should not be put together to prevent the colors from rubbing off into one another.2. 2. Expedited Shipping, Standard Shipping, and Super Save Shipping are available for most of the countries that we ship to. What methods of payment do you accept? I purchased a dress and evening purse and am very happy with both. 2. This gives advice on how to do away with the stain before it is set permanently. 3. Delivery was quick and tailoring was very accurate. 2. Beautiful You.Dresses made by hand, made for you.From bridal designs destined to make a statement,To prom gowns for unforgett. However we placed and order for 3 dresses 2 are perfect and look stunning the on the 3rd they have totally messed up the sizing and have made it 2 inches too big in the waist, even their own photos show this.They have made serval offers of x% refund but in no way enough to cover the cost of actually having the dress sorted, so we are left running around trying to find a seamstress and will be significantly out of pocket - all they seam to care about now is their margin and not the fact that they have really messed up and are making this even more stressful! Your satisfaction is of utmost importance to us. As of April 14, 2022, JJ's House does allow modification & cancellation policies. If the gum does not come out after this, the gum should be heated using a hairdryer on low setting and rubbed off by a cloth. * We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information. Colors are subject to the actual dresses you get. It is a very special case that you need to pay customs duty, but don't worry, we care about your shopping experience and have sent you an email with the solution.By the way, we recommend that you contact our customer service department via service@jjshouse.com if you need help, because they will help you faster.Thank you for your time and understanding. As of April 14, 2022, JJ's House does offer free return policies. View the, Yes. 8. The return form must be included in your return package. I then had to spend another $300 on another dress on short notice. Keep in mind that screen resolutions can alter the way colors look on your computer depending on how you have it set. What should I do if I forget my password? I'M OUT $180. I ordered custom measurements. As of April 14, 2022, JJ's House does offer international shipping policies. They should be kept out of direct sunlight, which may de-shape the bags. To place your order, simply follow the steps as shown below: JJ's House will issue a full refund including shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you. While we can no longer make any changes to your address, if your package is being shipped, you will need to contact the carrier to request changes of delivery. According to our return and refund policy, the shipping cost and restocking fee can be refunded if there is any quality problem.You have chosen our appropriate pre-made returns label and GBP 3.00 has been deducted from the refund value. JJ's House Reviews - Dallas, TX - 1404 Reviews - WeddingWire It was perfect and beautiful like I imagine. Jjshouse return center phone number frost24time.com 888.282.6060 For the best service and selection, please order your replacement items online or in the U.S., call 1.888.282.6060, or in Canada, call 1.877.794.5304 for assistance. I don't know what changed as they were adamant since they said the dress was made according to their size charts, it was out of the question to request a refund, for any reason. Read More Business Details. Id actually pay what they wanted for the real deal but yet again its another scam site.if your thinking about it just dont as on my request for a refund I was offered several options and my best was to take a refund minus 5% handling costs plus and additional 10% disgrace Wont be back. JJ's House Reviews - 2,822 Reviews of Jjshouse.com | Sitejabber If your country is on the list which we offer return labels, you can choose between "JJsHouse delivery service" and "Self-Sending". We cannot process the return of any faulty item. If your item arrives damaged or defective, please reach out to our Customer Service team directly for assistance with processing your return. JJ's House | Complaints | Better Business Bureau Profile Your encouragement will keep us moving forward and constantly improving our service. We use dedicated people and clever technology to safeguard our platform. Orders (swatches, accessories, fabric, etc.) All were beautiful. 2. The rare precious leather bags should be carefully handled as they are rare to find. Cancel order 72-120 hours after payment: 50% refund + shipping fee. We are sorry to hear that you are not happy with the shopping experience with us. Hanging on a hook or hanger is not advisable since it can distort the shape of the bag. Items all individually wrapped. Please see below for details: Orders cancelled before shipment will be eligible for a full refund. We have ordered 3 gowns from JJ's; two for pageants and one for Prom. Faux leather is a great alternative to the real genuine leather. After 14 days, we may not be able to process the return and a full refund. Your satisfaction is utmost important to us and this is absolutely our work power. Customers who have issues with order that are not the fault of the website or the manufacturer unfortunately cannot be refunded. We suggest you order a fabric swatch to view colors in person. We'll then email you a link directly to your registered email address to reset your password. Order Number: Write an Inquiry: * To return, please attach pictures showing the issue. In case the stain does not come out, the handbag should be taken to a leather cleaning professional for: 1. Have been in contact with customer service and they have offered me 40% of my money back. You can also choose to chat now or email us. 2. Just an update, JJ's House finally refunded my money last week. The company will process the refund once it receives the returned package. JJ's House Reviews | Read Customer Service Reviews of jjshouse.com However, didn't realize I had to go size larger. But after checking, your order was ordered on 2023-04-06, shipped on 2023-04-15 and delivered on 2023-04-19, which is within the quoted time.Incidentally, we recommend that you contact our customer service at service@jjshouse.com if you need help and they are glad to be at your service.Thank you for your time and understanding. Please send your item(s) using local post within 14 days from receiving the return form. JJ's House - Dress & Attire - Dallas, TX - WeddingWire Order Number: Write an Inquiry: *. To help you out, we offer custom sizing on most of our dresses. You will need to return unwanted items (if eligible per the return policy), and then place a new order for the replacement items. 1. - Unpaid orders will be cancelled automatically after 1 days. Thus, they should be kept in one's closet to make it easy for one to reach them and away from any danger. The standard shipping takes 5-8 days. Please kindly refer to our Size Chart to choose the correct size. Silver pieces are given detail by oxidation, over time, they may appear black. You can use JJ's House coupons to unlock discounts at their website. But the points used for your order will not be refunded. Check. The process time is 8-11 daysfor Wedding Party, Special Occasion & Celebrity Dresses, and 11-13 days for Wedding Dresses. Theyll look into your request and give you a satisfactory solution. 5cm) onto custom-sized floor-length dresses and dresses with trains, Begin at the top of the head and pull tape straight down to the floor. All the return item(s) will go through inspections. As of April 14, 2022, JJ's House does offer order tracking support. Everything You Should Know About the EZContacts Return Policy. If you insist on returning such items, please submit your request to our customer service team by following instructions: 1. To clean part of the handbags (except handbags made from silk and satin), you may use a toothbrush combined with mild soap. For the case of discoloration, one should purchase a leather spray which matches with the color of the handbag. We won't take back the points, which you get for placing the order. Once the tailoring process has begun, there will be Labor Costs and Material Costs, with this in mind, please refer to our cancellation policy below: Standard-size dresses (except final sale dresses). Each of our dresses is totally made to order according to our pictures. - Once your order has been shipped, it can no longer be cancelled. Useful. Please keep the tracking number safe. Emails will be sent to you with these details. As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. That means no one else will be able to wear that dress once it's made. 7. Could we get color swatches to see what the colors look like in reality? 3. 1. Ordered a bridesmaid dress and was sent a tracking number 12 days after ordering it, tracking number went no where. To return items, first customers need to contact us within 14 days upon receiving their items. I took a chance to get something "custom" that was not returnable and it was worth it. I ordered a dress, a shawl, underwear and a dress cover. JJs House will issue a full refund including shipping for any damaged, defective, or mis-shipped items as long as we are notified within 14 days of delivery to you. By continuing to use our site, you agree to our, Try 2, get 1 free - At-Home Try On Dresses. Total Delivery Time = Processing Time+ Shipping Time. JJsHouse - no returns accepted - ComplaintsBoard.com All of our dresses are made to order, whether you ordered a standard or custom size, both require tailoring time. DoNotPay Can Handle the JJ's House Item Return Request for You! Thank you for your patience. 1. They make it clear that if you get the measurements wrong then that is on you and there is nothing they can or will do - that is totally fair enough. Find the Answers to All Your Questions About the Ubisoft Return Policy, Exploring the T.J.Maxx Holiday Return Policy With DoNotPay, Understanding the Aropostale Return Policy, The Container Store Return Policy Decoded, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back, Mail letters without waiting in long lines, For mis-shipped productsitems that are different from the ones you orderedthe company is responsible for an item exchange and postage, If you received an item in the wrong color, you are eligible for a full refund, Items damaged during delivery are eligible for a full refund if you obtain the Proof of Damage documentation from a delivery carrier, Items with major fitting or sizing issues are also eligible for a full refund, or the company will reimburse you up to 40% of the price if you make tailoring adjustments yourself, Items in a different color to the one you ordered may be eligible for an exchange or a refundcheck with JJs House customer service first, Items that you ordered and received in the correct size but that do not fit, Stand by for a return address and Product Return Form that the Customer Service will send to you, Fill out the Product Return Form and include it with your return package, Send the item to the vendor with your local post office within five days of receiving the Return Form, Provide a few details about your purchased item.
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