They might, for example, measure the size of your garden or how far the hedge is from windows in your home. Hounslow schools and libraries have announced plans to celebrate the Coronation through a series of free events and activities across the borough. When councils are determining a complaint they must first decide whether the height of the high hedge is having an adverse effect on a neighbours enjoyment of their home and/or its garden or yard. You can send your complaint to the council by post or email. https://www.definitions.net/definition/Hounslow. Also, the council can enter the land and carry out the required work. He complained about the risk to the whole block and said he could not keep calling the Fire Brigade. If you are unhappy with a service that we have provided to you, please . It is always better if neighbours can resolve their problems informally, and many noise (and other) problems can be resolved this way. Further, here were complex issues relating to GDPR so it was unable to discuss matters relating to the neighbour. If the council decide action is necessary, theyll issue a formal remedial notice to your neighbour and give you a copy. It might be a good idea to buy the documents for your neighbours house too - they might give information thats not covered in yours. It will take only 2 minutes to fill in. But the legislation doesnt allow councils to deal with every problem that might be caused by hedges. If youd like to join in, please sign in or register. acknowledge these issues in its complaint responses. If you have tried and failed to resolve your neighbourly issue by talking to your neighbour you can approach your local council. no evidence of the landlord engaging with the relevant support agencies again until the end of March 2021. resident aware that he could contact the local authoritys Enforcement team to report any such incidents if he felt in danger which was appropriate. Its also worth finding out if your council can check if the tree is safe - you can find your councils website on GOV.UK. The council cant get involved in helping you get back the fee that youve paid and certainly cant force your neighbour to repay you. The Local Government Ombudsman is the final stage for complaints about councils. Further, that other neighbours said the noise was mainly in the evening and usually stopped at around 9 pm. Meaning of Hounslow. This doesnt include those privet hedges that lose all their leaves in winter and beech or hornbeam hedges that keep dead leaves in winter. Bare in mind that just because you find a noise or habit irritating, it does not mean your neighbour is causing a statutory nuisance. Hounslow Council 29April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This includes occasions when it failed to respond to the residents communications within a reasonable timeframe, only responding after the resident contacted, a response. You can appeal to the independent Planning Inspectorate. If you disagree with your neighbour about a tree or hedge The landlords advice to the resident on 20 March 2020 that his neighbour had been taken to hospital that morning for treatment indicates it had been in communication with his care worker at this time. The out of hours service is designed for emergencies only. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. In conclusion, the landlord made, and continued to make, reasonable efforts to evidence the noise reports made by the resident and took reasonable action to resolve the matter by initiating mediation between the parties. Initial complaints should be directed to Hounslow Council directly. I gave up with the authorities. On 3 September 2020, the resident called the landlord to report hearing loud music from his neighbours flat at 1.45 am that morning. The needs of residents are our top priority and we pride ourselves in delivering quality services in the most effective and efficient way possible. i think you only have to inform a purchaser if there is an actual dispute and its within the last 12 months. Registered in England. The landlord has said it is considering the possibility of. Contact your local council. At tim. He said that he wanted reassurance that the case was high priority. Our address and travel options for getting to Hounslow House. Having reviewed the landlords actions from the date of the residents initial reports of ASB made in March 2020 until the final response on 4 June 2021, whilst the neighbours ASB was not resolved during this timeframe, the landlord took some steps to address the issues being reported, as well as support the neighbour to maintain his tenancy as per its policy. If youre not sure what to do, you canget help at your nearest Citizens Advice. Call Out of hours emergency on 020 8583 2222. If you still need help, you canlook for a mediatoron GOV.UK. Despite the resident expressing dissatisfaction with its service on further occasions, the landlord only logged a complaint in April 2021. It did engage, after an incident involving the police and Fire brigade, owever at times there was little or no progression of the action plan despite on going reports from the resident. In the second major debate of the night, over the proposal to make a huge increase in councillors' allowances, as revealed by The Chiswick Calendar, several of Chiswick's councillors criticised the increase. Web. If you do anything more than trim overhanging branches, your neighbour could take you to court for damaging their property. Your local council can step in if the dispute involves any activity that is a nuisance or could damage your health. They will decide whether the hedge adversely affects the reasonable enjoyment of your home and its garden or yard and what, if anything, should be done. In the event of an emergency, such as if your neighbour physically attacks you, always call 999. Following this incident, the landlord visited the neighbour to discuss his behaviour, which was appropriate. The landlord noted that, on its visit to the property on 24 February 2020, the resident. On 30 April 2021, the landlord assessed whether it was proportionate to escalate the action it was taking against the neighbour taking into account his vulnerabilities. He expressed frustration with the landlords response and felt that, 13 March 2020 to advise that it had not raised, complaint at stage one of its complaints procedure, referred the matter to a staff member to attempt to resolve. If it's noise from a factory or business, the penalty can be up to 20,000. Therefore, from August 2020, the landlord engaged with other parties whereby an action plan was agreed to address the issues. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). All rights reserved. The landlords policy also states it is important to establish if residents who report or are allegedly causing neighbourhood issues have care or support needs to ensure that appropriate measures are taken throughout the case. confirmed it was still working with the neighbour. It said it appreciated that the issues were reported over 12 months previously, but they had not yet been resolved. 020 8583 2000. The legislation specifically says that councils cant deal with problems caused by roots. Let us know, Copyright 2023 Citizens Advice. You can find your councils website on GOV.UK. The landlords ASB officer spoke to other residents in the block as well as the neighbours care worker. Generally if the noise is loud and occurs often - especially at night - it can be considered unreasonable. Before you cut a tree, check if its protected by a Tree Preservation Order. Hounslow ( HOWNZ-loh) is a large suburban district of West London, 10+34 miles (17.5 kilometres) west-southwest of Charing Cross. Whilst the landlord has to take steps to address ASB in line with its ASB policy, it has a responsibility to balance this with the needs of its vulnerable residents including those who may be the perpetrators of ASB. The council might also have to allow extra time to protect birds nesting in the hedge. As at the date of its final response on 4 June 2021 the landlord advised the resident that its investigation into his ASB reports about his neighbour was ongoing. Complaints about pay rise for councillors. Any reference to these events is for context only. Hounslow Chief Exec apologises for comment in bad-tempered council We had a similar issue with students that went on for about 11 months. The officer will also get other facts that they need to help them decide your complaint. Any disability as defined by the Equality Act 2010 must also be taken into account before possession is pursued against a disabled person. For extreme cases the nuisance neighbours can be evicted or rehoused. The risk to other resident was raised as a concern. Check what to do if you think a hedge is too high on GOV.UK. This publication is available at https://www.gov.uk/government/publications/high-hedges-complaining-to-the-council/high-hedges-complaining-to-the-council. In accordance with paragraph 54 of the Housing Ombudsman Scheme, there was no maladministration by the landlord in its response to the residents reports of noise nuisance. The resident said that he had previously mentioned this serious and dangerous behaviour to the landlord and so far, no action had been taken. If your neighbour is complaining about you, If you disagree with your neighbour about a wall or fence, Deal with flooding in a rented home - overview. We did make a few anonymous calls to the drug police. This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. the steps youve taken to try to settle the dispute, the problems that you are having in your home and/or its garden or yard because the hedge is too tall, how you think the hedge is adversely affecting the reasonable enjoyment of this property, take any action that could result in the hedges death or destruction, trim the hedge to a height less than 2 metres above ground level. The resident, and others on his behalf contacted the landlord during July and August 2021 about the neighbours alleged behaviour and the fire risk. The landlord visited the neighbour who confirmed that he was burning paper to which the landlord warned him about the dangers of doing this. Police and council can't stop noisy neighbour. Digital Spy The resident raised a stage one complaint with the landlord on 10 March 2020 in which he, he had raised numerous concerns with the landlord about the excessive loud TV which he believed originated from the flat above his own. If you have tried and failed to resolve your neighbourly issue by talking to your neighbour you can approach your local council. There is also no evidence of the landlord following up on a further report from the resident of a burning smell from the neighbours flat on 6 November 2020. If its on the boundary between properties, youll need to check the legal documents you got when you bought your home. The neighbour whom the ASB reports concern, lives next door to the resident and is a tenant of the landlord. The landlord also reiterated to the resident at this time that there was an ongoing investigation. However, there is a lack of evidence to show the landlord followed up on the actions identified at this stage. the landlord should work with other agencies and service providers in order to determine the best course of action to take in order to resolve the situation. On 13 September 2020, the resident provided the landlord with records of noise nuisance from 3 September to 12 September 2020. One of the most common neighbourly issues is excessive or unreasonable noise levels. Is the hedge (or the part of it thats causing problems) a high hedge? This should include a likely timeframe for any action outlined. Visiting Hounslow House. For action to be taken in response to noise nuisance the landlord must first satisfy itself that there is evidence of this. In its final complaint response to the resident, the landlord advised that there was insufficient evidence to take steps to possess the neighbours property. It said that it wanted to assure him that they were working with the neighbour. Around the same time, its HO carried out an Equality Impact Assessment to determine if it was appropriate to take further steps regarding the neighbours tenancy.
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