Help us move to a circular economy by reusing, sharing or trading items you no longer want or need. The additional staff we are bringing in to bolster the capacity of our repairs service is just part of our continued commitment to delivering a high quality service for our residents. Join Loanhood for one-to-one guidance. This is our new website design - it's work in progress. Building a Report a Repair service - dxw Chats Lunch Club - A series of lunch clubs for seniors in the borough, some of whom are first-generation Windrush, which will include poetry readings, storytelling, exercise with a Caribbean theme, sing-a-longs, bingo, raffles, board games and a Windrush 75 party. An example of a normal repairwould bereplacing tap washers. We still have a way to go but we are making good progress towards achieving our aim. Hackney Council Pay & benefits reviews - Indeed View map. They can also use the call back service where people will receive a call without losing their place in the queue. Examples of emergency repairs include: We will attend to an urgent repair within 5 working days. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. Home team Djurto Londom were crowned champions after a hard-fought final against Hackney x CFC Foundation Blues last Saturday 15 April. Hoxton Trust- A festival of music, dance, art, games and food, centred on bringing together the diverse communities of Hackney through a celebration of the 75th anniversary, featuring a live set by Grand Union Orchestra. Therefore, our complaints procedure cant deal with such matters. If you have a complaint, please let us know and we will do our best to resolve the issue. Without an ongoing cycle of informed iterations, its difficult to respond to change or address the developing needs of users. The overall customer satisfaction with how the Council handles repairs calls was 70.3% for the period July 2021 to July 2022. London, N1 9NW People waited less than three minutes for an emergency call to be answered, while overall people waited on average 17 minutes to speak to an advisor. The monthly satisfaction figure for July 2022 was 77.9% compared to 69.4% in June 2022 and 65.5% in May 2022. It was not an easy period for anyone and I am really grateful for their efforts. Concerns stemming from a recruitment exercise should be sent to:recruitment@hackney.gov.uk. It is disgraceful that, 30 years on from the murder of Stephen Lawrence, "institutional racism" continues to be questioned as a concept, by the Met, by government and journalists, and to be seen as something that needs better "defining" or to be feared as a "political" idea. PO Box 4771 Hackney residents can try reusable nappies for free by applying for a 70 voucher. I had to leave in order to fulfil my educational commitments. The exhibition, 1980s People Power - The Campaign for St Leonards Hospital, co-curated with members of Hackney Health Emergency, marks the 40th anniversary of efforts to save the buildings, which served as a general hospital until 1984. If you are a member of the public and do not feel that this duty has been met, then you can complain using our complaints procedure. Now Council tenants can report a repair online at a time convenient for them and book a time for a visit by a repairs officer rather than having to wait for the Councils repairs contact centre to be open. Through decades of challenging institutional racism, they have worked towards a fairer and more equal society and they managed to effect significant change in the UKs justice system and the Race Relations Amendment Act.At Hackney we shall use Stephen's death as a defining moment in the fight against racism and in the search for justice for victims of racial discrimination. Request a repair Before you start To request a repair for a communal area, please call customer services 0208 356 3691. ! . Repairs | Hackney Council In November 2021 the Council put an additional 1 million into the repairs service to help tackle the pandemic repairs backlog. You can only swap if you have dropped items during the drop period. As part of this we have made a commitment that plumber will visit all leaks reported in our council homes across the borough by at least the end of the following day. The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. Customer Service Officer (Former Employee) - Hackney, Greater London - 9 February 2021. The project. Examples of emergency repairs carried out when our office is closed, Monday, Tuesday, Thursday, Friday 9am to 5pm, check you have credit on both your gas and electric meters, make sure the programmer is turned on for both heating and hot water, make sure the room thermostat is turned up, If you need help with your energy bills, see, energy costs advice help with the rising cost of living, How to tackle common problems and planned works, access to get back into your property for vulnerable tenants we charge you for doing this, major plumbing and electrical faults resulting in large scale water loss or power loss, blocked toilet where you have no other toilet, provide a one stop shop for maintenance through therepairs contact centre, provide an emergency repairs service 24 hours a day, seven days a week, provide all residents with details of council repair policies, including details of the repairs that are the responsibility of the Council and those that are a tenant or leaseholders responsibility, provide a friendly and efficient service when you contact theRepairs Contact Centre to report a repair, we will make an order straight away to the appropriate trade, provide a job number for reference and agree a convenient appointment to do the work, we will issue an order the day a repair is reported, unless it is necessary to inspect the job first, we will offer a morning (between 8am and 1pm), afternoon (between 12 noonand 4.15pm), Monday toFriday appointment for all non-urgent repairs, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone), You can call outside office hours to report emergency repairs. That means freeing up time for a busy call centre agent to process more complex cases. This work took four weeks. Answer to selected security question. 0113 212 0687 In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest percentage since October 2021. Hackney residents can try reusable nappies for free by applying for a 70 voucher. - is an enhanced version of the system that was in place before the cyberattack. Contact them as soon as possible so they can arrange a visit. People should still contact us immediately if they have a leak or any other potential emergency repairs issue so it can be dealt with quickly. If an emergency you can call 0208356 3691." This is significant because the cost of sending a plumber or electrician out to a repair job that they dont have the skills to fix is much higher than an agent taking a call and making sure the right tradesperson is sent out. See below details on how you can help. The Council receives more than 80,000 repairs requests a year - more than 6,500 a month. We support Baroness Doreen Lawrence in her aim to make Stephen Lawrence Day a reflective and learning experience. Thanks to the additional resources we have brought in and the commitment of our teams we are on course to have undertaken all the outstanding repairs by July. Please sign in with your Hackney email account. We have target times to carry out any repairs that we are responsible for. directing more of our housing budgets into underpinning our work to combat damp and mould for our council homes we are already investing an extra 1m which includes expanding our repairs service to provide a swift, more focused response. Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. As part of its efforts to clear the backlog the Council invested an additional 1 million into its repair service to recruit more staff to carry out the range of repair work needed more quickly, as well as call centre staff to provide tenants a more responsive service when calling with repair issues. The council's repair service achieved an overall satisfaction of 68.3% in July 2022 compared to 58.5% in June 2022 and 56.9% in May 2022. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. @hackneycouncil. During the same period 68% said they were very or fairly satisfied with the way their issue was handled by the Councils Customer Contact Centre. When we started working with Hackney, the vast majority of repairs were reported by phone. This means your unloved clothes will have a second chance in a new home. Our repairs telephone number is 020 8356 3691. Hackney Council. Local Government Ombudsman Sign in Sign in with Google. It also made life unnecessarily difficult for residents who could only call during the contact centres working hours to report and follow up the repairs they needed on their homes. All small electrical goods will be safety tested on the day. By adopting a continuous improvement approach, dxw and Hackney Council have been able to quickly, and guided by user needs, make some significant enhancements to Report a Repair that can be built on in the future. Start a new form. Or they can report online via the live webchat service (available Mon-Fri 9am-4pm) at hackney.gov.uk/repairs, Mayor of Hackney, Cllr McKenzie and carpenter Anton Christophe, Cllr Clayeon McKenzie, Cabinet Member for Housing Services, Drive to improve our repairs service continues as pandemic backlog cleared. Hackney Council Jobs - 2023 | Indeed.com Damp can cause mould on walls, furniture and on clothes stored in cupboards. "dxw" is a registered trademark. If youre interested in composting at your school, this free guide could help you: View composting at school guide (PDF 1mb). We are collecting warm coats to give to residents in need. "dxw" is a registered trademark. And even better, every repair reported that didnt require a call since the changes went live has been reported correctly. Cyber attack: Hackers post Hackney Council's 'stolen documents' BetaThis is our new website design - it's work in progress.Tell us what you think, your feedback will help us to improve it. Mould is a living organism and must be killed to remove it. Indeed Home. The Dextrous Web Ltd is a company registered in England & Wales, No. Hackney Council on Twitter: "@Chewing_The_Fad Hi, the email repairs.rcc Hackney Council on Twitter To view the Capital Update Report to Cabinet, visit: https://hackney.moderngov.co.uk/documents/s83154/April%202023%20Capital%20Update%20Property%20Disposals%20Acquisitions%20Report.pdf. Residents and visitors are invited to attend a special free event and display commemorating the 40th anniversary of the campaign for St Leonards Hospital, entitled 1980s People Power, at Hackney Museum on Thursday 4 May, from 6-7.30pm. They need to be in a clean and reusable condition. Report repair see https://t.co/KvlP0BGD2c https://t.co/mrKNVXr28L" / Twitter Join this fun-filled, family-friendly day full of workshops, eateries, stalls, activities, demonstrations and more. This is a low waste, zero single-use plastic event where you can get advice on: You can also check out the sustainable campaigns, initiatives, and organisations working in Hackney. Learn more about support announced by us, the Government and others, Get help if you're struggling with finances, need help or advice with the benefits system, or even facing homelessness, This is where you can find local organisations offering support, advice and activities, Sign up now for our email newsletter so you can read the latest updates and news from Hackney services, Hackney residents are welcome to attend most council meetings to have their say, Check which councillor covers your area and view their surgery times. "@DaiaidDai @OCONNOR_KJ @mayorofhackney Hi. Job applicants have no right of appeal against the outcome of any stage of the Councils recruitment process or in relation to any other employment matter. I am asking anyone who reads this to think more deeply about what institutional racism is. Thats a 25% decrease in the number of calls required and makes up the majority of repairs being reported. All rights reserved. Its an approach that helps de-risk the future and provides valuable insights into what is working and what needs improving. Drive to improve our repairs service continues as pandemic backlog cleared We categorise all repairs into four priorities. Funding has also been confirmed to refurbish the public toilets in Clissold Park, to resurface the 3G football pitch in Haggerston Park with a surface that doesnt require rubber crumb infill, to explore new uses for the old paddling pool area in Clissold Park and to introduce new air source heat pumps to provide heating for a number of parks buildings, which will reduce running costs and the buildings impact on climate change. In that short space of time, we were able to understand how the service was performing, test the service with users, decide what improvements we could make, make the changes, and provide the infrastructure to support future improvements. Hackney Council on Twitter: "We will be operating an emergency only repairs service from 24 Dec to 3 Jan. Our repairs contact centre will be open on 28, 29, 30 Dec. We will work to the agreed complaints process and address all other issues raised in the agreed timescales. To report a non-urgent repair, tenants can: Call 020 8356 3691, Monday to Friday, 8am-7pm; Saturday 9am-1pm Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm. You can also use the call back service you will receive a call without losing your place in the queue). Anything you once valued or will be valued by someone else. An officer will be asked to respond to the matters raised and their decision will be final. If the repair requires extra work or scaffolding then the repair timescales do not apply. Hackney . dxw and Hackney reconvened in May to evaluate the data collected since February and improve the service. Leeds, LS2 7EW To mark the 75th anniversary of Windrush, the budget of this years awards was increased to 20,000, to fund a host of additional events and activities from June to December 2023, which add diversity and depth to the Windrush story. If you detect a leak you should contact our repairs centre on 0208 356 3691. More. Continuous improvement is an essential process in delivering and maintaining quality digital products and services. You can report emergency repairs 24 hours, 7 days a week. Beta This is a new service - your feedback will help us to improve it. Hackney Council on Twitter: "@jaycey_ Hi. Please contact the Repairs The Council receives more than 6,500 repairs requests a month and has appointed 26 new recruits - including carpenters, plumbers, plasterers, electricians and gas engineers - as part of its work to achieve its ambitions. Some five years later Brother Walfrid relocated to the East End of London and founded a church and school that still stand today, working with the poor and needy in that area including organising football matches for children.Brother Walfrid died on April 17, 1915 but the historic links between Celtic FC in Glasgow and communities in the city of London have endured, with the club and its charitable arm Celtic FC Foundation continuing to support charitable causes in the city over the subsequent century and more.The Foundations aim is to help those living in poverty through a range of initiatives targeting hunger, employability, social inclusion and education. Between last July - when Covid restrictions were eased - and this January, 61% of tenants said they were very or fairly satisfied with the repair work undertaken. Residents at 355 Queensbridge Road a 19-storey block of flats in Hackney had raised a number of window repairs issues with Hackney Council through the Tenant Management Organisation that manages repairs in the block. Tel:0300 111 3000 Between 2018 and 2020, Hackney is building 2,000 new homes. Over 40 asylum seekers and refugees from across London played in a brand new football tournament at Mabley Green, organised by Celtic FC Foundation and Hackney Council. The Dextrous Web Ltd, trading as dxw. if your complaint covers more than one issue there may be a need to handle them as separate complaints. Subscribe http://www.hackney.gov.uk Home Videos Shorts Live Playlists Community. The new online process - https://hackney.gov.uk/repairs#online - is an enhanced version of the system that was in place before the cyberattack. Select a security question and type in an answer to it (one you will remember as you will need it to access this form again if you save it) then. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackneys first real-time performance dashboard. You can declutter your home, save great stuff from disposal and pick up items from your neighbour for free. Our annual Toy Gift Appeal is running from 3 to 24 January 2023. It is an important part of the Councils commitment to delivering a first class repairs service to people living in Hackney Council homes across the borough. Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament.
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