Since we incur costs in cancelling your travel arrangements, you will have to . See paragraph 25 of these conditions for more information. 0000197193 00000 n Depending on the update, you may not be able to use the some or all of the services until you have downloaded the latest version of the app and accepted any new terms. 0000148208 00000 n 0000188901 00000 n 21. Trip cancellation cover for Single Trip policies begins from the issue date shown on your policy confirmation. However, we reserve the right to refuse to issue a replacement ticket where it is reasonable for us to do so: normally this will only occur in the case of suspected fraud or where we consider there may be security implications. Can I cancel and get a refund online? 0000194103 00000 n Please read the policy wording carefully to ensure you have the cover you need. 0000208363 00000 n This is important - if you fail to comply with these processes and procedures, or fail to present the necessary documents,you may not be allowed to board the train, or if you are already on board the Eurostar train service, you may not be allowed to continue your journey on the Eurostar train service. 0000122325 00000 n 0000143052 00000 n References in these Conditions of Carriage to "paragraphs" are to paragraphs of these Conditions of Carriage. 4. All flick knives, gravity knives and daggers.Folding pocket knives with a blade over 3" (75mm) in length are also banned. . If you have or can obtain an EHIC medical card, this will confirm your eligibility for emergency medical care in France and Switzerland. Eurostar International Limited is an Appointed Representative of Mondial Assistance(UK) Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA . Whether youre on a city break or business trip, make sure youre covered to enjoy peace of mind. If your trip takes a left turn, Allianz wants to put it right. Authorised firearms not requiring a certificate e.g. You cannot redeem the promotional code against any ancillary products. 4. 0000255556 00000 n 0000190598 00000 n The unexpected happens and sometimes it can mean you have to cancel or interrupt your trip. 0000207075 00000 n Compensation - Eurostar Help Centre There will be interruptions to access to the internet via service when the train passes through tunnels and other features that block the signals to and from the local transmitters and receivers. 2.6 If you use the app to access the services you agree that it is licenced to you on the basis of this agreement and subject to any rules or policies applied by any app store provider or operator from whose site you downloaded the app. Carriage as registered luggage may be refused. 0000225177 00000 n 26. 15. Assistance for Disabled Passengers and Persons with Reduced MobilityIf you are a person with a disability or if you have reduced mobility, you are requested to notify us at least 48 hours prior to your departure by calling or emailing our Contact Centre if you require any assistance. You will not be entitled to a refund of any carriage charge or any charge for the carriage of registered luggage and we will not be liable to you for any cost, loss, damage or expenses, including but not limited to any direct, indirect or consequential loss or damage as a result of such refusal.GROUP TRAVEL. 0000168076 00000 n 1.1 By using the service you agree to be bound by these terms and conditions in full. The expiry date of your e-voucher is the deadline for redeeming it. See more. Then, when you get to the Checkout page, enter your9 or 16 digite-voucher code and click 'apply'. If you wish to cancel the contract during this period, and you purchased your insurance at the same time as your Eurostar. Labelling of LuggageAll your luggage must be clearly labelled with your full name, seat number and destination station. 0000039168 00000 n ), If you need to postpone your trip for any other reason,you can reschedule for a later date with our flexible tickets. Registered in England. 0000176913 00000 n insurance as shown on your insurance confirmation. Underscribe your policy online in a few steps and get your policy directly in your mailbox. AmendmentsWe reserve the right to amend these Conditions of Carriage at any time. If you have an 8 digit e-voucher code, please add a 0 at the beginning of the number when entering it at checkout. Eurostar cancellation insurance - Eurostar - Tripadvisor Get a Cash refund. For annual multi trip policies, insurance is available to persons up to and including 64 years old at the start date of the policy. 5.3 You agree to indemnify and hold harmless Eurostar and its suppliers, licensors, officers, directors, employees, agents and affiliates from any claim, liability, loss, damage, cost, or expense (including without limitation reasonable legal costs) arising out of or related to your use of the service, any materials downloaded or uploaded through the service, any actions taken by you in connection with your use of the service, any violation of any third party's rights or an violation of law or regulation, or any breach of this agreement. Your experience can help others make better choices. Minimum Group SizeTo benefit from a "group" fare, a group must consist of at least 10 fare-paying passengers. Service and exchange fees already paid are not refundable. hUmPTe>"!P[Ah2"C bBP2#]CDvG\@@QT]?CAkBiWGW| x@t68^ x2ohoQ/JB/"hIVuU/WUa8-w_\YPw( &_5[Z@F)InpkXuLsp$2JV]'fLksvg2q[w!hR>9"P9>G7_xzF}icM'iiw]wB.,=8{,K? If you wish to use the promotional code for a child they will be required to travel at the adult rate. 0000181479 00000 n Withdrawal of ticketsTickets remain our property and if you fail in any material respect to comply with any condition governing its use, your ticket may be withdrawn or invalidated by our staff or agents. You must either print out your electronic ticket and show it to a member of our staff at the check-in booths or scan the barcode on the electronic ticket from your mobile device at the automatic gates prior to travel on Eurostar train services. Be very careful with over insuring. Were closely following advice and requirements from governments, enforcement agencies and health authorities regarding Coronavirus (COVID-19) and continuously reviewing and updating processes and procedures accordingly. Eurostar: Eurostar cancellation insurance - See 87 traveller reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. 0000225513 00000 n Eurostar reserves the right to refuse to honour any promotional booking or to recover the full fare for any booking if it considers there has been an abuse of this promotion or breach of the terms and conditions of this promotion. 0000174561 00000 n 0000271937 00000 n 0000107648 00000 n You accept the risk of any failures to your hardware and/or software as a result of using the service. 0000161263 00000 n We have teamed up with Allianz Global Assistance to provide travel insurance About us . 0000251281 00000 n Yes. 0000411247 00000 n 0000285920 00000 n You agree that your use of Eurostar International Limiteds website shall only be for lawful purposes and that you shall not use the website for the transmission of any material or information which is defamatory, obscene or in violation of trade secrets. Items containing incapacitating substances such as gas guns, tear gas sprays, mace, CS gas, phosphorus, acid and other dangerous chemicals that could be used to maim or disable. 1. The agreement between you and us. I booked my ticket through Deutsche Bahn, where can I find my ticket number to claim compensation? 0000168296 00000 n 0000132205 00000 n It is always wise for you to run an anti-virus program on all material downloaded from the Internet. Holiday Cancellation Insurance | Allianz Assistance UK call. You will be able to view the full policy details by clicking the Policy Wording link on the travel insurance pages. 0000196825 00000 n Service and exchange fees already paid are not refundable. Please note that we are unable to give you any advice on whether this product is suitable for your needs. How to Get Eurostar Refunds | Step-by-Step Guide 0000015972 00000 n AWP Assistance UK Limited FCA registration number is 311909. 0000273644 00000 n The last thing you want to worry about on your trip is any unexpected costs. 0000270063 00000 n Re: Anyone with experience of Eurostar Travel insurance? 0000207259 00000 n Ceremonial weapons such as kukri or skeandhu, martial arts weapons, crossbows, crossbow bolts, longbows and arrows, starting pistols. Eurostar: Eurostar cancellation insurance - See 96 traveler reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. 0000221332 00000 n Eurostar International Limited, Registered address Times House, Bravingtons Walk, London, N1 9AW, Registered No. (Small folding pocket knives with blades under 75mm are the exception & are permitted). Eurostar does not guarantee the security of the service and that unauthorized third parties may access your computer or files or otherwise monitor your connection. 0000201816 00000 n 2. You must also ensure that you comply with all relevant security, customs and immigrations requirements and the requirements of any other administrative authorities. The Protocole de mdiation is accessible online on https://mediation.sncf-voyageurs.com/saisir-le-mediateur/ and in the Mdiation SNCF Voyageurs annual report.Alternatively, in the UK, you can contact London Travel Watch on enquiries@londontravelwatch.org.uk or write to London Travel Watch, 169 Union Street, London SE1 0LL. 0000310713 00000 n 0000195781 00000 n Can I cancel and get a refund online? Coronavirus (COVID-19) - our main priority is the health and wellbeing of our customers and colleagues. You will receive an e-voucher which will be valid to book up to 30 December 2021. You are solely responsible for your use of the service and the consequences of such use. 0000138496 00000 n To claim you'll need to be able to show your original tickets and all your receipts. Call our customer service line on 0371 200 2457. If you can show differently, I'd be interested to hear. 0000276652 00000 n you can purchase travel insurance directly from EurostarTM even if you are not using us for your travel arrangements. 0000224841 00000 n Exchange or cancellation of Business Premier tickets for travel to or from the Netherlands is only possible before your scheduled departure time. We will not amend these Conditions of Carriage with retroactive effect following your date of travel. Bulk quantities of inflammable substances e.g. 0000135589 00000 n CAN I CHANGE MY MIND AFTER PURCHASE OF INSURANCE? Due to limited bandwidth and to ensure a consistent experience for all customers, the service does not support high-bandwidth actions such as streaming music, streaming video or downloading large files from external locations and speed restrictions may be applied to your access. You can use multiple e-vouchers towards a new train only booking. 13. We will not make a refund for any such ticket (or portion), except where the loss, theft or mislaying is the result of our negligence. Eurostar cancellation fee - what : r/LegalAdviceUK - Reddit ?,HR 0000272302 00000 n 18. It is your responsibility shortly before you travel to check for any changes to the timings for your train. Conditions of Acceptance of LuggageWe will accept the carriage of your luggage subject to: 43. 0000250170 00000 n 16. 0000017055 00000 n Health Declaration and Health Exclusions also apply to the Cancellation, Curtailment, Emergency medical and Personal Accident sections of cover. 0000129572 00000 n Allianz Eurostar In such circumstances, each piece should not weigh more than 15 kilograms and have a fully functioning handle in order for it to be safely lifted. 0000135369 00000 n Can I change the name on my booking? This website provides information on Eurostar products and timetables and you will be transferred automatically to your local Eurostar distributor company website to book your requested ticket. %PDF-1.4 % Any exchange of Standard or Standard Premier tickets must be made before your scheduled departure time. 0000433531 00000 n I purchased their additional cancellation insurance for 9. 0000019484 00000 n 0000203293 00000 n But going to remote mountain villages, with issues like air ambulance and potential medical repatriation, I've learnt to my cost it is not unnecessary at all. The amount of compensation will depend on the length of delay: Length of delay. If you believe that we are storing details relating to you and that these are incorrect, please email privacy@eurostar.com, or alternatively write to the Data Privacy Officer of Eurostar International Limited at 2nd Floor, Kent House, 81 Station Road, Ashford, Kent TN23 1APand we will correct them as soon as possible. 0000175087 00000 n If you bought your policy at the same time as your EurostarTM ticket, 0000411048 00000 n 75% of the cost of the affected leg as a Eurostar e-voucher. 0000187154 00000 n This section will not be construed to limit or exclude any other claims or remedies that Eurostar may assert under this agreement or by law. 1. 0000163243 00000 n 0000223564 00000 n 0000457837 00000 n 24. It's never good buying cancelation policy from the party who actually supplies your tickets. 0000154046 00000 n AnimalsWe allow guide and assistance dogswhere a passenger requires the support of the guide or assistance dog to travel(in accordance with all the requirements of the PETS Scheme), but we do not allow passengers to bring any other animals on board any Eurostar service as hand luggage, registered luggage or otherwise. Any costs of return of items will be borne by the owner. Click here if your service is cancelled and you need further info including how to request a refund. We do not guarantee the train times to you and they do not form part of your contract of carriage with us. Subject to paragraph 52 and subject as provided in paragraph 47.1 in respect of accompanied luggage and in paragraph 47.2.9 in respect of registered luggage, we are not liable for any loss or damage which you sustain in respect of lost, unclaimed luggage, luggage returned in whole part or other property. These General Terms and Conditions apply in conjunction with any specific terms and conditions attached to the promotional codes. Eurostar cancellation, travel delay and baggage insurance is typically suitable for travel customers who . 15. 60. As Eurostar International Limited is an Appointed Representative of AWP Assistance UK Ltd, InterpretationThe use of the words "we", "our" and "us" in these Conditions of Carriage, refers in each case to Eurostar International Limited, and the use of "you" and "your" refers in each case to any passenger or passengers travelling on our trains. To ensure the provision of a quality of service to all our customers and to ensure that the behaviour of some does not disadvantage the majority of our customers, you agree to abide by any fair use policy which we may apply. Eurostar cancellation insurance - Eurostar, Paris Traveller Reviews 0000225681 00000 n 0000204939 00000 n Contracts to purchase the tickets will be made only with the Eurostar distributor company and will be governed by its terms and conditions. 2.5 We reserve the right at all times to withdraw the service, change the specifications, entertainment content or manner of use of the service in any way whatsoever. Legal information; Payment and security; Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global . 0000206727 00000 n Eurostar shall not be responsible for any indirect, special or consequential damages or losses suffered by you or any third parties. 0000139902 00000 n You and your travelling companions must check in 30 minutes before departure and you may not be allowed to board the train if you do not do so. 0000119955 00000 n What is Eurostar's compensation policy in case of delays? You are not entitled to any reduction in the fare once you have purchased your ticket. 0000039005 00000 n However, we reserve the right to refuse to issue a replacement ticket where it is reasonable for us to do so: normally this will only occur in the case of suspected fraud or where we consider there may be security implications. If your train is delayed for 60 minutes or more,you are entitled to claim compensation. 0000174070 00000 n 0000135201 00000 n 13. For details on the cancellation of policies, refund requests and queries relating to policy cover please call 0371 200 2457. All plans come with COVID-19 and epidemic coverage if a diagnosis forces you to cancel, interrupt, or seek medical care on your trip. 49. How to Book AMTRAK tickets from outside the U.S. What resources exist to plan and book train travel? 0000182031 00000 n These will be confirmed on your policy confirmation once the policy is purchased. 5.1 We are only liable to you as set out in this agreement. The principle of free places for group travel does not apply on Eurostar train services. You need a valid ticket to travel on Eurostar, 3. 0000157182 00000 n 0000258236 00000 n 0000169544 00000 n Your policy does not cover all possible events and expenses. 0000166597 00000 n Can I cancel my hotel booking? - Eurostar Help Centre where claim forms can be obtained immediately via email or by downloading from the site. 0000310447 00000 n ), which do not exceed 85cm in length, plus one small piece of hand luggage (handbag, small rucksack etc. We cannot guarantee that data such as emails and web pages will be sent and received satisfactorily; (ix) the service is provided on an "as is", "as available" basis without warranties of any kind. Thank you. 0000119413 00000 n 0000123095 00000 n To make a claim visit www.azgatravelclaims.com If you wish to take any items you cannot easily carry and/or additional items we may, at our discretion, either levy a charge in respect of such items to allow them to be carried as luggage or require you to pay to send them through our registered luggage service. 0000155562 00000 n Your Booking - Eurostar Help Centre 0000039363 00000 n 0000440871 00000 n Yes. You will need to check in advance with the relevant national authorities in the country of boarding and destination. 0000119596 00000 n 0000022274 00000 n 0000108035 00000 n 0000085728 00000 n 27. 0000182747 00000 n . 0000119766 00000 n Once the bookings have been confirmed, reservations may not be changed. AWP Assistance UK Limited FCA registration number is 311909. Eurostar reserves the right to change these General Terms and Conditions at any time. Sometimes things go wrong and our trains are delayed or cancelled. 0000204214 00000 n If a Eurostar cancellation or delay means you are going to miss your onward journey then Eurostar will help you with your additional expenses. 0000162325 00000 n 20. 19. Air ambulance within the country from resort to hospital was not covered. Single Trip insurance cover ends on the expiry date shown on your policy confirmation, or your arrival back in the UK, whichever is earlier. You acknowledge and agree that Eurostar is not able to control, nor is it in any way liable for, minors watching inappropriate or upsetting content; (viii) access to the internet via the service is dependent on the train having a good signal from the local mobile telephone network transmitters and receivers therefore we cannot guarantee full service all the time. 0000164350 00000 n Copies of the Conditions of Carriage and Conditions of Sale may be obtained by writing to Eurostar UK Sales, Times House, Bravingtons Walk, London, N1 9AW or via the website:www.eurostar.com. Make sure you comply with the ticket gate closureand boarding time. e-vouchers received for a cancelled journey are valid for 12 months from date of issue, and can be used to make a new booking before the expiry date indicated in the email you receive confirming your e-voucher. 14. If any part of these Conditions of Carriage is found to be invalid or unenforceable, that shall notaffect the validity or enforceability of the remainder, which shall remain in force to the fullest possibleextent. 0000184960 00000 n 0000225345 00000 n 10. 0000216381 00000 n Please check your confirmation email for your hotel's cancellation policy. Where there is any inconsistency between these Conditions ofCarriage and the mandatory requirements of the PRR, the PRR will prevail. By using the service you assume all responsibility and risk for use of the service; (v) Eurostar does not control, nor is it in any way liable for, data or content that you access or receive via the internet when you use the service; (vi) that we are not responsible for restricting access to data or content that may offend or upset you; (vii) that it is your responsibility to ensure that any minors in your care watch age appropriate material only. 0000006716 00000 n 41. 0000180583 00000 n Travel Insurance Claims Department; PO Box 451; . There are conditions and exclusions that apply to individual sections of the policy and general conditions and exclusions that apply to the whole policy. We have no other duty or liability to you. 5. 8. If we do this, we will provide you with replacement tickets or receipts as appropriate. Get back to the people and places you love with trusted travel insurance from Allianz Assistance and instead of worrying about what if, you can focus on whats next. 0000142286 00000 n 0000016550 00000 n 0000274378 00000 n 51. Business Premier tickets to Amsterdam or Rotterdam Centraal are flexible up until departure, but you can't exchange or get a refund after the train's scheduled departure time. 0000196489 00000 n Conditions on which tickets are issued. 6. It only covers what is covered in the visiting country, some of which require private insurance for these improbable misfortunes. You are responsible for your own connecting transportation to any of the Eurostar stations and any connections in Brussels. 64. Looking to cancel a Eurostar package deal due to factors which may fall outside of our insurance policy. 03432 186 186. otherwise call . 0000151684 00000 n 0000219328 00000 n 0000310217 00000 n 0000071676 00000 n Where there are changes in the published train times after you purchase your ticket but before your date of travel: (i) you may decide not to travel, in which case you would only be entitled to a refund if permitted in accordance with paragraph 31; or (ii) subject to availability, you may be able to exchange your ticket for a different Eurostar train service in the same class of travel as stated on your original ticket. 0000056968 00000 n 0000213481 00000 n 13. . So you would be covered within the EEA with your NHS coverage. Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. 53. 0000161061 00000 n These conditions and the documents incorporated by annexure or reference are Eurostar InternationalLimiteds Conditions of Carriage, and apply to your use of Eurostar train services. Electricscooters (e-scooters) and hoverboards. Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). When you are making a journey and have to change trainsIf you have to change trains on a journey you are making, you will be responsible for transferring yourself and your luggage between the trains and, if necessary, between stations. You accept that there may be children or vulnerable people nearby who can see or hear how you are using the service. Do Naples-Milan trains change direction at Roma Termini? Members of staff will only carry luggage where you are eligible for special assistance. 2.4 You accept that we may restrict access to specific websites or content genres at our discretion. If you are in any doubt, make contact well in advance of your proposed journey. 6.2 This agreement shall be governed by English law and the parties hereby irrecoverably submit to the exclusive jurisdiction of the English Courts. 0000190953 00000 n no cash or other alternative will be offered instead of the tickets) and non-refundable and tickets may not be transferred to third parties.
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